Tionna Gaines

Indianapolis, IN *****

ad0it7@r.postjobfree.com

+1-317-***-****

Seeking full-time employment

Authorized to work in the US for any employer

Work Experience

Member Service Representative

Anthem Blue Cross BlueShield - Indianapolis, IN

October 2021 to April 2023

1. Answer high volume inbound calls from members

2. Quote INN/OON benefits

3. Discuss claim processing

4. Follow HIPPA regulations and Federal Healthcare guidelines 5. Follow Anthem guidelines and requirements

Patient Care Coordinator

Lincare Holdings - Indianapolis, IN

January 2020 to April 2021

1. Multiple phone calls

2. Customer service

3. Insurance claims

4. As400, windows 10

5. Multi tasking

6. Meeting monthly performace rate

Customer Service Representative

PLS Financial Services - Indianapolis, IN

April 2019 to January 2020

greet customers upon arrival, cash checks following PLS procedures and policies. pay utility bills, cash advances and money orders. PLS offers prepaid visa cards, I sell an average of 25 cards per month. Assistant Store Manager

Family Dollar - Indianapolis, IN

July 2018 to February 2019

1. My job as Assistant Manager was to assist customers by answering questions about merchandise and prices, Freight, stocking, daily bank deposits, till and safe cash balancing and scheduling. Certified Nurse Aide

Cardon and Associates - Greenwood, IN

May 2014 to October 2017

As a CNA I helped residents by supporting personal hygiene and daily living needs, under supervision of nurses.

Service Desk / Money center associate

Wal-Mart supercenter

October 2011 to June 2014

317-***-****, Indianapolis. Assist customer needs, knowledge of store products and location, refunds, check cashing and bill payments.

Education

High school diploma

North Central High school

2001

Skills

• SKILLS

• high customer service standards

• strong customer service experience, cash handling and microsoft excel

• Microsoft Windows

• EMR Systems

• Insurance Verification

• Medical Records

• Microsoft Outlook

• Medical Office Experience

• Medical Billing

• Patient Care

• Medical Terminology

• Medical Scheduling

• HIPAA

Certifications and Licenses

CNA

CPR Certification

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