Area supervisor and key carrier for 8 years o/n to days

DG

DONNA GRZELAK

************@*****.***

Results-driven Supervisor with experience steering and directing all aspects of operations, administration, budgeting and equipment maintenance. Practiced in orchestrating multiple projects with competing priorities involving process improvements, safety initiatives and quality control. Effective in collaborating with upper management to achieve organizational objectives.

Dedicated, loyal and customer-oriented Supervisor. Possesses strong knowledge of best practices and principles of employee coordination including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with aĴention to detail. Team management

People skills

Supervision

Reliable and trustworthy

Work ethic

Time management

Kohls Department Store Bloomingdale,

Il

CFH Supervisor

09/2002 - Current

Delegated work to staff, seĴing priorities and goals. Treated associates with fairness and respect, providing recognition of accomplishments.

Planned and optimized warehouse work processes to improve fulfillment system efficiency.

Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Cross-trained in every store role to maximize operational knowledge. Cultivated culture of empowerment to help employees beĴer meet customer needs

Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations. CJC Auto Parts and Tires Lombard, IL

Order Fulfillment Associate/Delivery

Driver

06/1995 - 12/2000

Pulled and packed products from shelves based on customer orders. Organized and stored items in warehouse using pallet jacks and hand trucks.

Processed customer orders, picked items from inventory and delivered to freight area according to safety protocols and deadlines. Willowbrook Villa Park, IL

GED

08/1986

Summary

Skills

Experience

Education and Training

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