Customer Service Management System
Resume:
Joidan Felix
346-***-**** ***********@*****.***
Objective: Looking to make a career change into insurance where I can use my knowledge and experience in customer service
SKILLS
Customer Service
Client Cultivation & Maintenance
Business Tax
Federal Tax
Sales and Use Tax
State Tax
Auditing
Sales & Marketing
Data Entry
Database Management
Training
Scheduling
Team Management
Time Management
Technical Support & Troubleshooting
Cold Calling
Quickbooks
Licensed P&C Adjuster
EXPERIENCE
Manager
Waffle House
06/2022 to 06/2023
●Guaranteed customers had pleasant experiences by making sure staff members were going above expectations
●Providing order during busy shifts and helping the environment run smoothly
Contact Tracer
Harris County Public Health
07/2020 to 03/2021
●Interview and educate close contacts of positive COVID-19 cases on approved CDC guidelines
●Manage and safeguard private health information in a Harris County Public Health’s proprietary database
Guest Service Expert
Smashburger
11/2019 to 03/2020
●Coached team members on delivering better customer experiences
●Performed interim shift lead and management duties such as scheduling and training
Document Processing Specialist
Doc2e-file
04/2018 to 04/2019
●Digitize paper documents for scanning, indexing and verification through a proprietary content management system
●Met tight production quotas and deadlines on time-sensitive items
Customer Service Representative
Iqor
04/2017 to 04/2018
●Managed inbound and outbound service calls for maintenance and warranty claims to customers and service technicians
●Researched and resolved technical support inquiries via phone, instant chat, and email
Shoe Sale Associate
Shoe Department Encore
02/2015 to 05/2016
●Exceeded daily and weekly sales goal by cultivating a loyal customer base
●Managed the store’s stockroom, staff schedules, and sales floor displays
Tutor
Freelance
08/2014 to 12/2015
●Tutored students in Accounting 2 tutoring
●Cultivated a personal client base
Genesys Works Intern
Halliburton
08/2013 to 08/2014
●Developed the tax department’s monthly newsletter
●Assisted tax manager and general staff with various tasks such as annual federal and monthly sales tax compliance, audit and tax notice response preparation, and client relationship cultivation
EDUCATION
Accounting Major
Houston Community College
03/2018 to 05/2018
Accounting Major
Midwestern State University
08/2014 to 12/2015
Westside High School
High School Diploma
08/2010 to 05/2014
CERTIFICATIONS
Population Health During a Pandemic: Contact Tracing and Beyond
University of Houston
2020
Intro. to Incident Command System (IS-00100)
FEMA
2020
Basic Incident Command System for Initial Response (IS-200)
FEMA
2020
An Intro. to the National Incident Management System (IS-700)
FEMA
2020
National Response Framework, An Intro. (IS-800)
FEMA
2020
Texas Insurance Adjuster License
The Adjuster School
2023
State Farm Auto Certification
State Farm
2023
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