Customer Service Care Associate
Resume:
Julia Navas
Houston, TX *****
************@*****.***
Objective:
Dedicated and experienced professional seeking a work-at-home customer service position to utilize my skills and commitment to delivering excellent customer support. Education:
● Advanced Diploma
● Edward Reed High School, August 2000 - June 2004
● Fluent in Spanish and English
Work History:
Independent Princess House Consultant
June 2019 - Present
● Successfully managed a personal consulting business specializing in Princess House products.
● Provided personalized product demonstrations and explanations to customers, promoting sales and customer satisfaction.
● Maintained detailed records of sales, customer interactions, and product inventory.
● Leveraged social media and online platforms to expand the customer base and generate sales. Direct Care Associate
BCFS
March 2013 - January 2014
● Supervised clients and ensured their well-being.
● Adhered to ORRS policies and maintained records of daily activities for clients. Store Manager/Personal Loan Officer
Wester Finance
February 2012 - March 2013
● Demonstrated strong leadership skills by training and supervising employees, fostering a high-performance team.
● Meticulously processed and reviewed loan applications, ensuring compliance with financial regulations and company policies.
● Maintained precise records of bank accounts and financial transactions, contributing to accurate financial reporting.
● Generated comprehensive nightly reports to monitor business performance and identify areas for improvement.
● Delivered exceptional customer service by actively assisting clients, addressing their financial needs, and effectively managing their accounts.
Customer Service Representative
Direct TV
June 2011 - October 2011
● Provided exceptional customer service by resolving inquiries, addressing concerns, and assisting customers with their television services.
● Supervised and trained co-workers, ensuring a high standard of service delivery.
● Verified customers' eligibility for electric service, ensuring accurate billing and a seamless customer experience.
Customer Service Representative
Fred Loya Insurance Agency
June 2008 – November 2009
● Demonstrated versatility by cross-training and providing support to fellow customer service representatives.
● Facilitated the onboarding process for new employees by imparting knowledge of insurance policies and procedures.
● Proactively addressed customer inquiries, resolved issues, and upheld a high level of customer satisfaction.
● Compiled and analyzed data to prepare comprehensive monthly reports, utilizing the AS400 system for efficient record-keeping.
Sales Associate
Sears
September 2006 - January 2008
● Provided expert assistance to customers, guiding them through purchases, resolving inquiries, and ensuring a seamless shopping experience.
● Maintained cash drawers with precision, guaranteeing accurate transactions and accountability.
● Ensured the proper functioning of equipment and tools within the department, contributing to an efficient work environment.
● Demonstrated commitment to quality by consistently restocking merchandise, maintaining organized displays, and upholding the highest standards of customer service. Secretary
Aldridge and Associates
April 2010 – June 2019
● Played a pivotal role in supporting a Real Estate broker in various aspects of the business, including coordinating and facilitating home showings for properties listed for sale.
● Demonstrated strong attention to detail by meticulously collecting and entering data, contributing to accurate and organized record-keeping.
● Provided essential bookkeeping support, ensuring financial records were maintained accurately and in compliance with accounting standards.
● Collaborated with the team to streamline administrative processes, enhancing overall office efficiency.
● Displayed dedication and loyalty by serving in this role for nearly a decade, contributing to the success and growth of the company.
Volunteer Experience:
Customer Service Volunteer
Seventh-day Adventist Church
January 2015- Present
● Diligently served the community both remotely and in-person through the Seventh-day Adventist Church's food distribution, school supplies, clothing assistance, and fundraising programs.
● In a remote capacity, provided vital information, assistance, and support to community members via virtual channels, ensuring their needs were met promptly and professionally.
● Adapted seamlessly to virtual work, effectively managing customer interactions and inquiries from a home office, showcasing strong organizational and communication skills.
● On-site, actively participated in organizing and distributing food, school supplies, and clothing to those in need, fostering positive, in-person customer relationships.
● Collaborated with fellow volunteers in both remote and in-person settings, demonstrating the ability to work as part of a dedicated team for the successful execution of fundraising campaigns. References:
Walter Aldridge
Owner
Aldridge and Associates
Houston, TX
Phone: 713-***-****
Additional Skills:
● Exceptional communication and interpersonal skills.
● Proficient in utilizing various remote work tools and technologies.
● Meticulously detail-oriented with a strong sense of organization.
● Highly effective in independent work and time management.
● In-depth knowledge of customer service principles and adept at problem-solving techniques.
Contact this candidate