Business Management, Server, bartender

G U E S T S E R V I C E P R O F E S S I O N A L

T A Y L O R C U M M I N G S

TC

Experienced extroverted serving professional trained in elevating fine and causal dining experiences. Superior management skills including: team, time, fiscal, and quality. Notable ability to provide excellent recommendations for ultimate guest satisfaction and profit. . Dedicated to continuing education for the purpose of facilitating optimal dining experience. Profile

E D U C A T I O N

E X P E R I E N C E

The Village Tavern

May 2021 - February 2023

BARTENDER AND SERVER

Served guest, took orders, and removed dinnerware in practiced pacing Stocked bar and mixed drinks for bar patrons

Leveraged drink knowledge to make craft beer and liquor recommendations Trained new servers and familiarized new employees with culture Ensured cleanliness of dining area throughout the day Compiled nightly sales number and profits and accurately completed accounting task ************@*****.*** 704-***-****

The University of North Carolina at Pembroke

BACHELOR OF ARTS

English and Shakespearean Studies

Business Management

Spanish

MINORS

131 Main

February 2023 - Present

BARTENDER AND SERVER

Maintain professional yet warm demeanor while interacting with guest and team members

Utilized knowledge to craft individualized guest experiences Ensured that all guest and bar patrons received quality service Lead team to fulfill guest needs and maintain restaurant “spec” requirements

Create delicious craft cocktails and support fellow bartenders. Computer Competency

Point of Sales System

Wine Knowledge

Liquor Knowledge

Physical Stamina

Onboarding

Memorization

S K I L L S

E X P E R I E N C E

International House of Pancakes

March 2019 - May 2021

SERVER

Ensured optimal guest experience by seating guest, taking orders, serving dishes, and promptly removing dishes with a positive attitude Managed orders and authorized financial transactions using digital Point of Sale system

Knowledgeably recommended menu items based on customer needs and preferences, including upselling drinks and dishes Negotiated an resolved customer concerns

Ensured maintenance of food hygiene in accordance with standards and guidelines

Consistently achieved above 20% charge tip percentage Rosemont Bar & Grill

June 2017 - March 2019

SERVER AND HOST

Greeted, seated, and managed guest needs

Ensured safety by maintaining capacity limits during peak attendance times Served guest in a fast-paced environment and managed time for an optimal experience

Assisted team members to achieve maximum efficiency during peak attendance times

Fostered repeat business by getting to know customers and their orders S O F T S K I L L S

Positive Attitude

Conflict resolution

Organization

Time Management

Communication

Cleanliness

Leadership

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