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Marketing Services Customer Service

Location:
Davison, MI
Salary:
17
Posted:
October 20, 2023

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Resume:

Jason R. Koch

ad0iji@r.postjobfree.com

Davison, MI 48423 248-***-****

PROFESSIONAL EXPERIENCE

Spar Marketing Services June 2021 – August 2023

Retail Merchandiser Metropolitan Detroit & Flint Areas, MI

Resets in accordance with company’s request and to specifications set via POG,

Return outdated or recalled material via UPS and Fed Ex,

Maintain and stock displays to keep them accessible and visually appealing,

Keep records current on various jobs and tasks using cell phone and company app,

Constant communication with management and the public face-to-face.

Premium Marketing Services January 2019 – January 2022

Retail Merchandiser Metropolitan Detroit Area, MI

Building displays for marketing and sales purposes,

Building areas with fixtures and following POGs,

Resetting, and stocking displays for big budget vendors.

Advantage Sales & Marketing July 2014 – February 2019

Retail Merchandiser Metropolitan Detroit Area, MI

Building displays for marketing and sales purposes,

Update marketing events and displays to increase sales,

Audit work completed by other merchandisers,

Total section resets; including cutting-in new items,

IBC North America via Express Personnel April 2013 – November 2013

Production & Inventory Analyst Clarkston, MI

Tracking inventory, analyzing, and graphing production via Excel,

Keeping track of and displaying production of 3- and 4-Shift Departments,

Investigating issues regarding machine productivity using data recorded by workers,

Track all aspects of production using charts and graphs in Excel,

Reporting directly to company president, management,

Weekly & monthly inventory adjustments for ordering parts internationally,

Creating and editing forms for ISO certification and updates.

PSI Contact Center via Express Personnel June 2012 - February 2013

Customer Service Representative West Bloomfield, MI

Judging multi-media and social media,

Answering E-mails for reward program with 24-hour turnaround time,

Customer service for 100-200 E-mails per day,

Observing, screening, in accordance with rules for judging contests.

Auto Glass Distributors January 2002 - January 2009

Office Manager Westland, MI

Managed business operations in both the office and the warehouse,

Planned and managed daily short-term and long-term projects,

All office duties including typing, creating documents, proofreading, and accounting,

Directly involved in the shipping of 100 to 300 pieces of auto glass daily,

Managed Shipping and Receiving of auto glass through recalls with efficiency and effectiveness,

Managed 5-10 workers to delegate daily operations and delivery dispatch,

Reduced shipping errors and expedited picking process time by 75%,

Organized inventory and order labels to be more user-friendly for faster customer service,

Created Hi-Lo Certification and testing procedures in accordance with OSHA standards.

EDUCATION

Bachelor of Science University of Phoenix

Business Management Livonia, MI

Associates of Arts Schoolcraft College

Liberal Arts, Mathematics, Science Livonia, MI



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