ANGELINE HEMPHILL

***** **** ******, *******, ** 90680 - 562-***-****

ad0iiv@r.postjobfree.com

Seeking to secure a challenging position as a Bank Professional with a progressive company for

advancement.

KEY QUALIFICATIONS

Customer service and operations professional with over 20 years of diversified experience. Excellent

‘communication and problem-solving skils, Dedicated to achieving customer satisfaction a: well as meeting or

surpassing company expectations. Proficient in Microsoft Applications. Take great satisfaction and pride In seeing

results and positive impact on the customer/client. Self starter, flexible, independent, organized and punctual,

Cooperative, polite and hard working. Specialized in providing thorough and reliable customer assistance.

Working knowledge of various computer software programs.

EXPERIENCE

1999 ~ PRESENT

INTERNATIONAL OPERATIONS SPECIALIST, CITY NATIONAL BANK, LOS ANGELES

General ledger balancing; research and correct out-of-balance general ledgers. Issue foreign currency drafts;

Place stop payments and process refunds. Process foreign and domestic wires. Interact with branches,

‘lationship managers and customers to resolve issues. Collaborate with management to streamline process and

‘optimize productivity. Proficient in bank systems T Pus, FS, AFS and Salesforce

1992-1999

FOREIGN COLLECTION PROCESSOR, CITY NATIONAL BANK, LOS ANGELES

'ssue and settle incoming and outgoing clean and documentary collections. Process foreign cash letters and

‘return items. Send payment tracers and perform payment investigations for clients and foreign banks.

1991 - 1992

GL & BANK ACCOUNTS RECEIVABLE CLERK, CITY NATIONAL BANK, LOS ANGELES

Prepare listings of overdraft balances for customer accounts. Review general ledger tickets and customer

statements for accuracy and completeness. Reconcile foreign due from accounts.

EDUCATION

1989-1991

SOUTHWEST COLLEGE, LOS ANGELES, CA

1984 1991

CALIFORNIA FEDERAL BANK, LOS ANGELES, CA

Customer Service, Bank Teller Training

1984

ABRAM OCCUPATIONAL CENTER, LOS ANGELES, CA

Payroll Training

SKILLS.

© Excellent Customer Service © Data Entry

© Transaction Management © Analytical

© General Ledger Reconciliation © MS Office and Excel

PROFESSIONAL REFERENCES

Available upon request

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