TONY FINKLER

**** **** **** ****** ********, New York 11224 Cell: 347-***-**** E-mail: ad0iim@r.postjobfree.com

SENIOR TECHNICAL SPECIALIST

Talented IT Professional eager to contribute dynamic troubleshooting, technical support, and system administration expertise toward optimizing productivity and performance.

Qualifications

Extensive knowledge and experience with Local Area and Wide Area Networks and client/server environments. 34 years of progressive responsibility in project planning and system maintenance. Strong technical ability to troubleshoot and repair mission critical systems. Proficient in Windows 2012/2016/2019/2022 Servers and Windows /XP professional/Windows7&10; MS Office 2000/2003/2007/2010/2013/2016 Office 365; TCP/IP configuration; IPhone, IPad, and RIM Blackberry hardware and software administrative knowledgeable and practical experience with MS Exchange Server 2013/2016/2019, extensive experience with Market Data applications (desktop-side), such as Bloomberg, FactSet, Reuters Bridge, Plus, 3000Xtra and Eikon.

05/2022 – Present

Trade Support Engineer

Mitsui Bussan Commodities (USA) Inc., New York, NY

Supporting user needs related to Servers. desktops, mobile devices, printers, VOIP phones and the like for both in office and home/remote office needs.

Responsible Installing and upgrading operating systems and computer software.

Responsible windows Image builds and SCCM deployments.

Supporting users on Windows 7 and Windows 10.

Installing hardware deployments, setting up docking stations and monitors.

Supporting SCCM, Intune, Citrix SSO Soft Tokens, Citrix Director for users that using VDI.

Supporting market data applications – Bloomberg, Refinitiv, FXALL, ICE, LME, TT.

Troubleshooting MS office 365 (Outlook, Word, Excel, PowerPoint etc.)

Utilize remote control software to remotely troubleshoot and fix user problems.

Install, configure, and maintain Servers, laptops, desktops, and printers.

After-hours and weekend on-call support.

10/2021 – 04/2022

Trade Support Engineer

BMO Harris Bank, New York, NY

Supporting user needs related to desktops, laptops, Microsoft Surfaces. mobile devices, printers, VOIP phones and the like for both in office and home/remote office needs.

Responsible Installing and upgrading operating systems and computer software.

Responsible windows Image builds and SCCM deployments.

Supporting users on Windows 7 and Windows 10.

Installing hardware deployments, setting up docking stations and monitors.

Supporting SCCM, AirWatch, RSA Soft Tokens, Citrix Director for users that using VDI.

Supporting market data applications – Bloomberg, Factset, Reuters

Troubleshooting MS office 365 (Outlook, Word, Excel, PowerPoint etc.)

Utilize remote control software to remotely troubleshoot and fix user problems.

Install, configure, and maintain laptops, desktops, and printers.

After-hours and weekend on-call support.

10/2015 – 09/2021

Desktop Engineer

Citigroup, New York, NY

SCOPE: Administrator for the Windows infrastructure environment. Support NY staff members that includes developers, traders and management level executives on day-to-day operations.

Responsible for effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. Deployed RSA soft tokens to users.

02/2015 – 10/2015

Desktop Engineer

Mizuho Bank, New York, NY

Responsible for administration and support of enterprise technology for bank employees, including Windows 7 Image builds, hardware and software, Lotus Notes, VPN and remote assistance, presentations.

Provide end-to-end MDM support for iPhone and Blackberry devices.

06/2013 – 02/2015

Market Data Support

07/2012 – 05/2013

Senior Trading Desk Support

Nomura Securities International, New York, NY

Supported and maintained third party market data systems including Reuters 3000Xtra, Eikon, Reuters Dealing 3000, EBS broker, Federal Reserve terminals, Open Bloomberg/Bloomberg Anywhere, BrokerTec, BGC Trader, eSpeed, Market Axess and Bonds.com.

Supported end-users and technical staff to resolve various IT issues. Contacted vendors and third-party developers to solve network hardware/software issues.

Assisted users with Blackberry issues.

Citic Securities International, New York, NY

Maintained desktop/Market Data, Bloomberg, RediPlus /assist users with application issues or usage questions.

Responsible for upkeep of Servers, Gateways, Routers, Switches, Email Security Servers.

Serviced network printers (HP Laser Jets, color printers, Scanners).

Accountable for A\V Video teleconference setup and maintenance.

Managed desktop/laptop projects: build and deploy Windows 7 Professional.

Active directory administration creating new user accounts.

Provided support to end users on their Desktop/Laptop/trading floor issues Level 3 / VPN remote support.

Troubleshoot for users operating on Windows 7/XP Professional with MS Office 2010 (Outlook/Excel/Word/ PowerPoint/Access) with an emphasis on speed and efficiency.

09/2011 – 03/2012

Senior Trading

Desk Support

Jefferies Bache, New York, NY

Configured and Imaged PC’s using Norton Ghost. Trading floor equipment and software were installed and configured for end users such as Bloomberg, Thompson Reuters.

TTxtrader plus multi screen setups.

Remote troubleshooting support along with internal pc component swaps.

Lotus notes email account ID’s were migrated to MS Outlook 2010. Printer IP configuration was done to assign printer support for the busy trading floor.

11/2010 – 08/2011

Senior

Desktop Support

JAFFE and ASHER, LLP, New York, NY

Provided first-tier end user support for PC related help desk calls including support for: desktop computers, laptops, notebooks, thin clients, printers, copiers, scanners, fax machines, and peripherals.

Troubleshoot, and implement solutions to first-tier support calls for MS Office (E-mail, Word, Excel).

Installed and maintained client machines including desktops, laptops, notebooks, printers as well as PC peripherals such as monitors, stands, mice, keyboards, etc.

Ensured optimal performance through physical maintenance; clean out machines, installed additional hardware, scripts, manage updates to ensure best performance/security.

03/2008 – 11/2010

Desktop Support Engineer

InfoNgen, New York, NY

Troubleshoot to completion issues in the deployment of InfoNGEN Desktop software in enterprise environments. Troubleshooting networking, operating system, and software installation/integration issues.

Trained enterprise customers’ IT staff in the product deployment, and configuration of InfoNGEN Desktop software on Windows.

Systematically tracked deficiencies in product functionality and feature sets, and feedback requirements for new or extended software as a peer to the development team.

Assisted the sales and business development teams in providing onsite support at customer visits and presentations.

Helped to managed global network architecture extending across multiple geographies.

Supported enterprise servers running Windows 2003/2008, Red Hat and Debian Linux.

Installation, support, and maintenance of Dell and Compaq servers, Cisco.

Prepared and maintained written business communications and documentation.

Assisted in supporting corporate applications, internal corporate servers, user desktops, etc.

Helped maintaining asset inventory and systems maintenance.

Worked with other engineers across globally.

02/2007 – 02/2008

Senior

Desktop Support

BNP Paribas, New York, NY

Supported and maintained third party market data systems including Reuters 3000Xtra, Reuters Dealing 3000, EBS Broker, Federal Reserve terminals, Volbroker, Open Bloomberg/Bloomberg Anywhere.

Coordinated testing and deployment of new PC installations.

Worked with other IT Production teams to facilitate account creation, coordinate core patch deployment, coordinated application UAT and troubleshoot network connectivity issues.

Laptop configuration for SRA.

Planed and supervised of Moves/Adds/Changes. Experienced with troubleshooting Lotus Notes, MS Office 2003 (Excel/Word/ PowerPoint/Access) with market data plug-ins and add-ins.

Experienced with Active Directory administration in creating user accounts/groups for various business units.

Installed and configured Market data applications (i.e. Bloomberg) and terminals emulation apps.

Researched into software issues and products as required.

Worked with developers in resolving various issues with in-house and vendor applications.

Installed, configured, troubleshoot, and rebuilt various versions of Blackberries.

Installed and configured various ODBC drivers for various database configurations.

Supported end-users and technical staff to resolve various IT issues. Contact vendors, and third-party developers to solve network hardware/software issues.

07/2006 – 02/2007

Field Engineer

Warren Systems Group, New York, NY

Supported clients with various hedge funds. Maintained Windows 2000/2003 Servers, Windows XP and 2000 desktops, MS Office 2003 and Market Data Services Bloomberg, Reuters Bridge, Reuters Plus, Factset, Baseline, SNL.

Managed network hubs, routers, firewalls, spam firewalls, network printers, e-mail, active directory, blackberry devices and backup.

Resolved hardware and software issues on servers and desktops.

Installed, upgraded and replaced servers and user’s workstations.

Used remote access tools to perform remote diagnostics on users' PCs.

Day to day troubleshooting of PCs, printers, accessories, and software, and 24x7 support on-call rotation.

01/2005 – 07/2006

Senior Trading Desk Support

Friedman Billings Ramsey, New York, NY

Maintained desktop and Market Data Services Bloomberg, Reuters Bridge, Reuters Plus, Royal Blue, Factset, Baseline, SNL issues; assist users with application issues or usage questions.

Upkeep of Servers and Gateways at New York and Boston locations.

Serviced network printers (HP Laser Jets, color printers, Ecopy/Scanner).

Accountable for A\V Video teleconference setup and maintenance.

Managed desktop/laptop projects: build and deploy Windows 2000/XP Professional.

RIM Blackberry and deploy Blackberry handheld units.

Maintained Cisco phones VoIP, Turrets phone systems, adding, removing, configuring.

Provided support to end users on their Desktop/Laptop/ClearCube PC Blade and trading floor issues Level 3 and VPN remote support.

Troubleshoot for users operating on Windows 2000/XP Professional with MS Office 2003 (Outlook/Excel/Word/ PowerPoint/Access) with an emphasis on speed and efficiency.

Assisted in deployment and migration of operating systems, software updates, user profiles, and data to desktop and mobile assets utilizing Symantec's GHOST application.

Experienced with clear cube blades architecture and native web-based utilities to manage them.

05/2004 – 12/2004

Trading Desk Support

Barclays Capital, New York, NY

Maintained desktop and Market Data Services Bloomberg, Reuters plus, Reuters Bridge issues

Managed resources and permissions on Exchange Servers and File and Print Servers.

Handled acquisition and installation of hardware.

Managed laptop and RIM Blackberry projects: build and deploy Windows 2000 laptops.

Responsible for moving users build workstations; set-up trading desks and performed user checkouts.

Responsible for maintaining Turrets phone systems, adding, removing, configuring.

Active directory administration, A\V Video teleconference setup.

Troubleshooting Desktop and trading floor issues Level 2 and VPN remote support.

09/2001 – 11/2003

System Administrator

Citigroup Alternative Investments/Citigroup Asset Management, New York, NY

Assigned specifically to CAI Hedge Fund group to provide on-site and remote support. Provide on-site home support for Hedge Fund Portfolio Managers (home branch offices with T1 Frame connections).

Maintained desktop Market Data Services (i.e., interact with MDS vendors and Corporate MDS to remedy issues; assist users with application issues or usage questions).

Managed resources and permissions on Application Servers and File and Print Servers.

Handled acquisition and installation of hardware.

Managed laptop and RIM Blackberry projects: Windows 2000 laptops (IBM T series laptops).

Assisted Citigroup Asset Management Desktop Support with support for Equities and Fixed Income personnel when required.

Assisted with Disaster Recovery efforts after 9.11.01: set-up users from all displaced Asset Management divisions and departments at disaster recovery site in Rutherford, New Jersey: application permissions, file restores, configure over 400 workstations, and assist with laptop builds and distribution (over 100).

Responsible for moving users (Equities, Fixed Income, and Operations) to temporary site in New York: build workstations; set-up trading desks and performed user checkouts.

03/1992 – 08/2001

Senior LAN Administrator

Merrill Lynch (Headquarters), New York, NY

Built and configured Compaq Proliant servers with Windows NT 4.0 or Windows 2000 Advanced Server: used Compaq Array Configuration Utility to configure Raid 1 and Raid 5 disk arrays; Compaq SSD and Compaq Insight Agents; setup SNMP and traps; installed and configured Insight Manager 4.60. Servers were administrated remotely using Remotely Anywhere.

Amongst the services installed on servers were TCP/IP Print Services, DHCP, WINS, and DNS.

Installed and configured RAS servers: setup RAS ports for dialing.

Responsible for server upgrades: storage and memory.

Migrated print queues from NT 4.0 print servers to Windows 2000 print servers.

Assisted in the implementation of Windows NT 4.0 Terminal Server with Citrix MetaFrame version 1.8.

Created large numbers of user accounts via scripts and setup directory permission structure.

Installed and configured data backup services: Arcserve 6.5/6.61 and Backup Exec 8.0/8.5; performed migration from Arcserve to Backup Exec.

Used Remedy call tracking system to view and complete assigned calls.

05/1989 – 03/1992

Field Engineer

Manhattan Office Products, New York, NY

Maintained and repaired customer computers and printers.

Installed information systems and third party software.

08/1987 – 05/1989

Technician

Source One, Brooklyn, NY

Responsible for installation and configuration of personal computer systems and peripheral devices.

Troubleshoot issues with printers, PCs and peripheral devices, such as modems.

TRAINING/CERTIFICATIONS

03/2001

Compaq Learning Center, New York, NY

Compaq Windows 2000 ASE Training.

09/2000

New Horizons Learning Center, New York, NY

Implementing Microsoft Windows 2000 Professional and Advanced Server.

03/1999

Citrix MetaFrame Learning Center, New York, NY

Citrix MetaFrame administration.

10/1998

Object Arts Learning Center, New York, NY

Plan, implement, and build Domain controllers (PDC and BDC) and member servers. Setup WINS and DHCP services; establish one-way and two-way trust relationships; performed file replication; implement policies for user group and computers; install RAS and setup clients for dialing access.

06/1998

Omni Technology Centers of NY, New York, NY

Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0.

EDUCATION

09/1986 – 06/1987

Syrit Computer School Systems, Brooklyn, NY

Computer Technician Certificate Course: Circuit Analysis, Physics, Electronics, Digital Systems, Microprocessors, Electronics communication, Lan Control Systems, Technical Writing, Mathematical Analysis, Interpreting Schematics, Soldering and Technical Report Writing.

09/1982 – 06/1986

Be’er Hagolah High School, Brooklyn, NY--Diploma

References available upon request.

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