Pharmacy Technician Customer Service
Resume:
REBECCA HAJIGHAFOURI
Denver, CO 80224
OBJECTIVE
Certified Pharmacy Technician with excellent communication skills and strong customer service background seeking full-time remote position in a fast paced pharmacy
EXPERIENCE
Kindred LTAC Hospital/Scion Health Denver, CO
Certified Pharmacy Technician – July 2019 to Present
Responsibilities include but not limited to: delivering stat medications for individual patients to floor for immediate administration, daily fills of Pyxis machines as well as daily and STAT IV medications, daily IV batch, ordering medications through various vendors, daily reports, checking code carts daily and restocking used items and participating in codes/rapid responses to ensure all supplies are available
Red Rocks Pharmacy, Denver, CO – November 2019 to July 2019
Responsibilities included inputting new orders for LTAC and ALF facilities, inputting new admits and ensuring delivery of stat medications, filling medications into punch cards, ensuring trough and INR results were checked by pharmacist prior to printing labels for refills, communicating with facility staff on needs for specific patients, and ensuring delivery of MAR to pharmacy for current medication list, worked on billing and Prior Authorizations to ensure payment to pharmacy
Advanced Pharmacy Services, Denver, CO – December 2017 to January 2018
Lead Technician/Account Manager – Responsibilities included but not limited to: Visiting Skilled and Assisted Living facilities making sure needs were met and problem solving issues with medication carts, STAT dose machines, printers and other equipment provided by pharmacy, setting up new facilities, scheduled technicians to ensure proper staffing, handled billing, prior authorizations, DME equipment with ICD coding, set up new facilities and ensured delivery of all medication carts, fax machines, printers and ensured properly set up and functioning before going live
Heartland Pharmacy Idaho Falls, ID/Denver, CO – June 2012 to November 2017
Trained in Idaho to learn pharmacy software to be key leader to open location in Englewood, CO, Responsibilities included but not limited to: lead technician, giving input on construction of bare warehouse to functional, legal pharmacy, designed technician cubicles, built medication database, key player with marketing department to obtain new business, set up new vendor accounts, input new facilities from start to finish ensuring cycle medications, STAT medications medications completed on time, manifested daily deliveries, involved in hiring of staff as needed with pharmacy growth, trained new technicians on software and procedures, worked with insurance companies on unpaid claims and prior authorizations, worked in production when needed, worked on call after hours to ensure delivery of new stat and new ordered medications
Pioneer Pharmacy Westminster, CO –June 2011 to June 2017
Narcotics Technician responsible for developing new procedures to track requests for new narcotic prescriptions using DocuTrack barcoding capabilities which took the existing requests from paper copies to electronic accessible to pharmacists at individual computers, also input new admissions and worked in production and other areas of pharmacy when needed
Senior Med/Walgreens Long-Term Pharmacy Omnicare Aurora CO 2008 – 20011
Obtained and processes refills for new and existing patients in Assisted Living Facilities throughout Western United States
Processed refills refills needed by contacting prescribers for authorization for upcoming cycle delivery, communicated with prescribers and facilities to obtain current medication lists to ensure proper medication deliveries for upcoming cycles, first doses stat and new order medications to ensure STAT delivery, worked in other departments as needed: Implementation, MARS, Prior Authorization, Production, Shipping
Walmart Retail Pharmacy, Aurora/Littleton, CO 2006 – 2008
Pharmacy Technician I
Entered orders at drop off window, called insurance companies for rejected claims and Prior Authorizations and ensured best pricing for retail patients, contacted prescribers for refills, missing/clarification of written and electronic scripts, processed worker’s comp claims, and website based processes to refill medications requiring web-based authorization(Accutane, Clozaril), monthly inventory, worked back end calculating inventory, stock rotation, return medications, organized and restocked OTC medications
[i] EDUCATION
PCDI Online Pharmacy Technician Program 2007
Walgreens Pharmacy Technician Prep 2010
Ivy Tech State College, Evansville, IN 1996
Semester of Computer Information Systems, Psychology and Sociology
Oakland City College, Oakland City IN 1994
Classes in Music, participated in choir, piano, studied Old and New Testament
[ii] RECOGNITION
Received multiple RecognizeCore at Kindred Hospital for patient/family compliments, going the extra mile and doing the unexpected. I work over and come in when short handed and put patient’s healthcare first and to have a team environment
[iii] REFERENCES
Jill Clements
Pharmacy Director/Market Director Kindred Denver
ad0ii1@r.postjobfree.com
Jag Katter
Pharmacy Director Advanced Pharmacy Services, Denver, CO
Susan Knecht
Pharmacist Kindered Denver
ad0ii1@r.postjobfree.com
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