Scrum Master Project Management

Ismael Moussa

Phone: 704-***-**** Email: *******@*****.***

EDUCATION AND CERTIFICATIONS

Certified Scrum Master - Scrum Alliance.

Bachelor in Business Administration/ Finance Winthrop University - Rock Hill, South Carolina

Microstrategy CRD; Microstrategy Project Designer

CAREER OBJECTIVE

•Value-driven Certified Scrum Master through Scrum Alliance with over 8 years of experience in coaching and leading Scrum teams in a timely and incremental delivery of value. I have experience and passion for excellence in Scrum Mastery and removal of impediments.

•Strong facilitation skills in leading the daily scrum, planning meetings, reviews, and retrospectives.

•Proven ability to build constructive relationships and drive towards alignment and clarity with a variety of stakeholders, such as executives, managers, and subject matter experts.

•Excellent organizational, analytical, written, and verbal communication skills.

•Ability to manage and execute on multiple projects simultaneously.

•Experience with Agile project management tools (Jira, Confluence) and remote tools (Zoom, Teams).

•Excellent organizational skills and the ability to work under pressure to balance competing priorities in meeting business deadlines.

•Deep familiarity and understanding of Agile practices

SKILLS

Scrum Values & Principles •Coaching/Mentoring• Conflict Resolution• Team Empowerment• Backlog

Refinement/Grooming• Scaled Agile Framework (SAFe)• SDLC• User Story • Sprint Planning •Sprint Review •Sprint Retrospective • Scrum Metrics

Highly Proficient in: Word ●Excel ●PowerPoint ●Outlook ●JIRA ●Zoom ●Miro ●Confluence

●Microsoft Teams ●SharePoint ●WebEx ●Skype

PROFESSIONAL EXPERIENCE

Infosys (Kroger) – Remote

Scrum Master

July 2022 – Present

•Responsible for ensuring that project business and IT requirements are captured and documented

•Organizing and facilitating sprint planning, daily stand-up, sprint reviews, retrospectives, product backlog refinement and ensuring there's full team engagement.

•Establish cross functional collaborative, supporting environment that led to an increase in high quality value delivered to our customers.

•Assisted with multi-site Scale Agile Framework (SAFe) quick start and Release train launches.

•Coaching product owner; helping them understand their role and how to create a cohesive product vision that draws in the needs of multiple stakeholders to achieve buy-in and shared understanding

•Facilitating discussions and conflict resolution while empowering team to self-organize.

•Providing all support to the team using a servant leadership style whenever possible, leading by example.

•Identifying and removing roadblocks to teams working progress.

•Promoting an empowering and self-organizing team by shielding the team as necessary to establish a trusting and safe environment for raising problems, defining solutions, and committing to valuable deliveries.

•Guiding scrum teams in establishing normalized estimating.

•Monitoring the pulse and moral of the teams, influencing the team spirit and creating excitement around the deliverable.

•Utilizing Jira to track and effectively communicate team velocity, burn down charts and sprint/release progress to the team.

•Provide direction and coaching to the team to encourage adoption of good agile practices.

Persistent (Wells Fargo) - Remote

Scrum Master

March 2022 – July 2022

•Responsible for ensuring that project business and IT requirements are captured and documented

•Support 3 distributed teams

•Lead all scrum ceremonies

•Organize and facilitate sprint planning, daily stand-up, sprint reviews, retrospectives, product backlog refinement and ensuring there's full team engagement.

•Establish cross functional collaborative, supporting environment that leads to an increase in high quality value delivered to our customers.

•Assisted with multi-site Scale Agile Framework (SAFe) quick start and Release train launches.

•Coaching product owner; helping them understand their role and how to create a cohesive product vision that draws in the needs of multiple stakeholders to achieve buy-in and shared understanding

•Focus on removing impediments and improving KPIs

•Facilitating discussions and conflict resolution while empowering team to self-organize.

•Providing all support to the team using a servant leadership style whenever possible, leading by example.

•Identifying and removing roadblocks to teams working progress.

•Promoting an empowering and self-organizing team by shielding the team as necessary to establish a trusting and safe environment for raising problems, defining solutions, and committing to valuable deliveries.

•Guiding scrum teams in establishing normalized estimating.

SunTrust Bank, now Truist – Atlanta, GA

Scrum Master

Nov 2018 – Feb 2022

•Responsible for ensuring that project business and IT requirements are captured and documented

•Organizing and facilitating sprint planning, daily stand-up, sprint reviews, retrospectives, product backlog refinement and ensuring there's full team engagement.

•Establish cross functional collaborative, supporting environment that led to an increase in high quality value delivered to our customers.

•Assisted with multi-site Scale Agile Framework (SAFe) quick start and Release train launches.

•Coaching product owner; helping them understand their role and how to create a cohesive product vision that draws in the needs of multiple stakeholders to achieve buy-in and shared understanding

•Facilitating discussions and conflict resolution while empowering team to self-organize.

•Providing all support to the team using a servant leadership style whenever possible, leading by example.

•Identifying and removing roadblocks to teams working progress.

•Promoting an empowering and self-organizing team by shielding the team as necessary to establish a trusting and safe environment for raising problems, defining solutions, and committing to valuable deliveries.

•Guiding scrum teams in establishing normalized estimating.

•Monitoring the pulse and moral of the teams, influencing the team spirit and creating excitement around the deliverable.

•Utilizing Jira to track and effectively communicate team velocity, burn down charts and sprint/release progress to the team.

•Provide direction and coaching to the team to encourage adoption of good agile practices.

EDS CORP – Charlotte, NC

Scrum Master

Sept 2015 – Oct 2018

•Facilitated daily scrum meetings, Backlog refinement, sprint planning, sprint review, and sprint retrospective.

•Performed the role of a servant leader for multiple Onshore and Offshore Scrum teams on agile good practices.

•Coach the team for continuous improvement at a sustainable pace for the organization.

•Collaborate with internal and external stakeholders to communicate transparently.

•Work closely with the Product Owner to define, plan, and maintain the product backlog.

•Uses agile project management tools to track team adoption and adherence to procedures and best practices.

•Delight internal and external customers through frequent delivery of high-quality software.

•Facilitate timely delivery through effective team collaboration, decision making, and conflict resolution.

•Embraced a servant leader role across scrum teams and supported them by proactively identifying and removing impediments and dependencies.

•Actively seeks and participates in a variety of learning opportunities such as Communities of Practice, conferences, classroom training and independent study to further develop self and community.

•Sustained an environment of collaboration and safety that creates value for the members.

Wells Fargo Bank

Regional District Manager

August 2013 – Sept 2015 Charlotte, NC

•Lead a team of 120 employees with integrity; created an environment where team members felt included, valued, and supported to perform their duties at the highest level.

•Lead a team of managers and served as a role model for leadership, building relationships and achieving results.

•Supervised 16 locations and ensured high-quality standards of operation.

•Resolved challenging customer complaints and promoted brand and customer loyalty.

•Planned, managed and directed daily board operations to increase revenue and reduce cost through P&L analysis.

•Boosted bottom-line profits by devising and optimizing effective sales and merchandising strategies

EDS CORP.

Project Manager.

July 2010– August 2013

•Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.

•Gathered, analyzed, translated and delivered information in clear, concise and meaningful formats based on specific project/program requirements and according to established project management standards.

•Created and maintained project schedules by managing timelines and making proactive adjustments.

•Oversaw on-boarding and mentor-ship, planned and executed meetings and developed project documentation.

•Utilized talents in project management, organization and time management to successfully juggle simultaneous tasks and clients

•Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.

•Promoted project success and team member safety by coordinating proactive and thorough training programs.

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