Professional Summary

I am a devoted teammate. I have earned a BS in Network Engineering. Well experienced in a corporate environment, as well as on the field. I will continue learning new things to grow and build on. Sharp Safety and Ethics are a daily standard, thanks to my 6 year experience with SCE IT. Looking to learn and experience more in my favorite utility field.

Education

Westwood College – Anaheim, CA Oct 2014

BS – IT, Network Management and Engineering GPA: 3.6

Experience

SCE / TCS – Rosemead, CA April 2017 – Current

Field Tool Admin/Desktop Engineer/Consultant, Inventory Manager/IMACD

On-Site support and consultation, Tier II and III, Onboardings, Break/Fix, BMC Remedy Ticket System

Customer Service and Support: Skype, email, telephone, Face-to-Face

Computer system imaging, building, configuring, deployment, installation, workstation setup

Inventory Management, Product orders, Salvage, recycling

Windows 7-10, SCCM imaging/collections, EETECH, Mcafee/BitLocker encryptions and recovery, SAP, Remedy, Office 365-Outlook, Skype/Teams, Access, Visio, Azure, Sharepoint, OneDrive, OneNote, CAD, DM, Spida, CMS, bitlocker

Active Directory: BU moves, Account memberships, Account unlock/Password reset. Network Support

Remote Support: RSA, Checkpoint, Global Protect; RDP, RCV, NetMotion

Kaiser Permanente IT/Randstad – Corona, CA June 2015 – April 2017

Service Desk Analyst

Customer Service and Support: Telephone, email, RDP/PC Anywhere/Bomgar, AD tools

Password Reset, Citrix Apps, Mainframe/UNIX, Lotus Notes

BMC Remedy Ticket System

MorphoTrak-Safran/Cameo – Anaheim, CA Feb 2015 – Dec 2016

Product Support Specialist, Biometric networks

Customer Support: Telephone, email; Dispatch Field Support

Applix Ticket System, Escalations

AmpedWireless – Chino, CA Sep 2013 – May 2015

Technical Support Engineer

Customer Service and Support, Network engineering, wireless systems, design, deployment, configuration

Achievements, Volunteering and Other Experiences

DHS Security Level Clearance

President’s List, Dean’s List Outstanding Student 2014, Student of the Month, Aug 2014-Westwood

Network analyst and consultant – AmpedWireless

Youth Football Assistant Coach, Safety Coordinator – SGJAAFC, Covina Vikings, 2010-2014

Binary code, translation, electric language, system engineering

One&All Church – Kids Ministry, Parking Safety Ministry, Men’s Ministry, Community group Ministry

Knowledge of Accounting, HR, Marketing, Business Communications, Business Basics

Certificates

CCNA – Routing and Switching (NA) - #416864170401FTAM

CCNA – Wireless (NA) - #419594173152JQWG

CCNA – Security (NA) - #419594173150IRXN

VMWare – VCA_DCV (NA) – 14653090-8A14-3D2306F5A612

Global Mindset – Customer Service, Work Ethics

EMC: Dell techdirect

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