Software Implementation Technical Support

PROFESSIONAL SUMMARY

Over ** years experience in software implementation and support on

Web to Print and MIS software application platforms. Worked with Clients to identify business process needs. Design, layout test and configure across a wide range of industries (Higher Ed, Healthcare, Commercial Print and Manufacturing)

WORK HISTORY

Project Coordinator, 07/2023 - 09/2023

Ricoh USA, Orlando, FL

Workflow Consultant, 04/2016 - 09/2023

Ricoh USA, Orlando, FL

Systems Analyst, 04/2014 - 02/2016

Ricoh USA, Atlanta, GA

Technical Support Specialist, 04/2001 - 04/2014

Ricoh USA, Atlanta, GA

Orlando, FL 32822

404-***-****

************@*****.***

SKILLS

RHONDA D LEE

• Coordinated printer deliveries

• Tracked hours and expenses to keep project on task Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.

•

Supported clients with business analysis, documentation and data modeling.

•

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

•

• Implemented, Configured, Tested Avanti Slingshot (MIS) system. Implemented, Configured, Designed, Tested WebCRD (Web to Print application)

•

Implemented, Configured, Designed, Tested Market Direct Storefront.

(Web to Print application) Including and providing documentation, Variable data templates UAT ( User acceptance training)

•

• Pre sale technical support and customer training.

• Provided client support on system operation and troubleshooting.

• Assessed business requirements to create focused solutions. Resolved malfunctions with systems and programs through troubleshooting.

•

• Implementation Testing

Consultation and Advisement on

business practices

•

• Project Management

• Processes and Procedures

• Software Troubleshooting

Variable data form creation in

multiple applications.

•

• UAT (User acceptance training)

• Process Improvement

• Reports and Documentation

EDUCATION

Associates Degree in Electronics, Electronics Technology ECPI University - Virginia Beach, VA

Assisted customers in identifying issues and explained solutions to restore service and functionality.

•

Documented transactions and support interactions in system for future reference and addition to knowledge base.

•

Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.

•

Contact this candidate