Shirley Perry

*** ****** ***

Creedmoor, NC *****

ad0id4@r.postjobfree.com

919-***-****

SUMMARY OF QUALIFICATIONS

Twenty plus years of customer service experience

Twenty plus year of supervisory experience

Five years dispatch experience

Five years non-emergency transport experience

Two plus years budget management

Proficient in Microsoft Office Suite (Word, PowerPoint, Excel and Access)

Skilled user of Microsoft Outlook

Work Experience

October 2019 – October 2021 Dispatcher Supervisor – Non Emergency

KTS Solutions Transportation

Durham, NC

• Schedule and dispatch drivers to appropriate locations according to predetermined schedule, patient requests or immediate need

• Relay information such as patient location or other messages to and from patient transporter

• Use telephones, two-way radios, or text messages to contact employees

• Collaborate with healthcare providers to ensure the a safe transport for all patients

• Prepare daily work such as schedules for all transporters

• Prepare transport request for drivers when received from healthcare facilities

• Responsible for communicating with contracted healthcare facilities

• Maintain and organize new and completed healthcare facilities request, changes to transportation schedule, and expenses related

to patient transport

August 2016 – October 2019 Dispatcher Supervisor – Non Emergency

Owl Transportation

Contract Employee

Durham, NC

• Prepared schedule for transporters daily

• Trained new transporters and office staff

• Inspected paperwork and vehicles that return to headquarters after customer pick ups

• Collaborated with healthcare organizations to schedule patient transports

• Maintained files with patient addresses and drop off location for all appointments

• Assisted patients in wheelchairs with onboarding and exiting transportation vans

• Filled in as a driver when drivers were not adequately staffed

December 1993 – June 2016 General Manager

Wendy’s International

Durham, NC

• Provided the vision and leadership to all crew, shift supervisors and restaurant managers to ensure that each customer’s exceeded

every visit

• Ensured the restaurant achieved or exceeded its business objective every shift

• Inspired team members to go above and beyond

• Ensured every item served met the quality expectation of Wendy’s

• Kept the Wendy’s spirit alive in the restaurant

• Helped every team member advance by developing their skills

• Created a team of customer-oriented, highly productive employees

June 1987 – December 1993 Assistant Manager

Boddie Noell – Hardee’s

Durham, NC

• Ensured assigned store was well staffed, adhered to quality and service standards, increased revenue and market share, and

helped the business accomplish the goals of the company

• Implemented workflow procedures based on direction from the general manager and corporate office

• Scheduled shifts for all crewmembers, balanced cash registers at the end of each shift, and oversaw payroll.

• Addressed customer complaints and queries in a timely, courteous manner

• Contributed to the professional development of all staff

• Coordinated with the general manager on hiring, training and dismissing staff

• Provided feedback for staff reviews for all crew members

• Built and maintained relationships with regular patrons of the restaurant

Education

June 1988 High School Diploma

Northern-Durham High School

Durham, NC

References available upon request

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