Gloria M Escribano

SUMMARY

Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.

EXPERIENCE

National Vision Center - Apprentice Optician/Sales Clerk

East Windsor, CT • 06/2022 - Current

Listened to patient desires and took into account facial features when recommending frame options.

Pulled patient insurance information, placed corrective lenses orders and checked patients in and out of appointments.

Maintained records of prescriptions, orders and payments. Checked finished lenses for conformance to order specifications, quality and customer needs.

Used insurance rate standards to calculate premiums, refunds, commissions and adjustments.

Farmers Insurance Group - Front Office Receptionist Clerk

Newington, CT • 04/2018 - 08/2020

Maintained front office cleanliness and organized supplies to increase productivity.

Greeted incoming patients and verified paperwork to manage smooth intake processes.

Answered office phone and emails to schedule appointments, answer questions and document information.

Handled payment processing and provided customers with receipts and proper bills and change. Conducted transactions, confirming patient information and processing according to standard protocol.

Bjs Wholesales Club - Cashier/Customer Service Assistant

Manchester, CT • 05/2014 - 02/2018

Answered product questions with up-to-date knowledge of sales and store promotions.

Helped customers find specific products, answered questions and offered product advice.

Collected payments and provided accurate change.

Operated cash register or POS system to receive payment by cash, check and credit card.

CONTACT

ad0ic7@r.postjobfree.com

860-***-****

Hartford, Connecticut 06112

SKILLS

Multi-Line Telephone Skills

Technologically Savvy

Administrative Skills

Business Operations Understanding

Appointment Scheduling

Fluent in Spanish and English

Cash Transactions

Multi-Line Phone Systems

EDUCATION AND TRAINING

Some College (No Degree): Medical Billing & Coding

Goodwin College

East Hartford, CT • 08/2004

GED

Capitol Community College

Hartford, CT • 08/1992

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