Network Security Customer Service

Samuel Dwight

Carson, California ***.*.******@*******.*** 310-***-**** https://www.linkedin.com/in/samuel-dwight/

PROFESSIONAL SUMMARY

Strong interpersonal skills, team player, customer oriented always reaches project goals/deadlines on time. Developing and honing IT skills developed in Cybersecurity Bootcamp. Looking to break into a technical role using past customer service experience. Willing to work all shifts that are required of me. Wanting to be part of a company that mentors and grows skills and help in defending their infrastructure.

EDUCATION

California State University, Long Beach, CA July 2022 – May 2023

Cybersecurity Professional Certificate

Courses: Microsoft Security,Computer Networking, Network Security, Ethical hacking, Security Analyst

Southern California Regional Occupation Center (SCROC)

Aerospace Engineering

CERTIFICATION & SKILLS PROFILE

Certifications: Comptia A+, Network + (expected to be done by end of year}

Operating systems: Windows Client 7 and 10, Linux ( Ubuntu,Debian,Kali)

Networking: VPN, Vlans, Subnetting

Programming languages: Powershell and python

Tools: Virtual Machines, Pf sense, Vpn, Linux, Parsec, Security management

CYBERSECURITY PROFESSIONAL PROJECTS

Network Configuration California State University Long Beach Dates: August 2022 – June 2023

Setup a network using Cisco Packet tracer

implementation of IP schemes, VLAN configuration, dynamic routing configuration, security solution implementation, and network device configuration.

Set up a Wide Area Network for a mock bank that includes three LANs (one of which will be partitioned with three VLANs), and configure all network devices and endpoints to communicate with the entire WAN.

Capture the Flag California State University Long beach Dates: October 2022 – November 2022

Use of Splunk/ Telnet, Pop3, Powershell, Ubuntu and windows 10 virtual machine

objective is to connect to the Splunk system, investigate the events, and identify a

suspicious message

PROFESSIONAL EXPERIENCE

Uber, Los Angeles, CA August 2022–Present

Contracted Driver

Delivers all passengers and packages in a safely/timely matter

Completed 2300 trips abiding by all company safety standards and procedures

Maintained a customer satisfaction rating of 4.99

Provided excellent service customer in all guest interactions

Team Industrial Services, Carson, CA May 2020- July 2021

ECS Technician

Ability to identify and tag proper equipment

Conducts quality control on daily basis

Log all VOC’s and H2s into computer

Triumph Aero Structures, Hawthorne, CA Febuary 2019 -August 2019

Material Handler

Operation of crane to transfer skin panels throughout warehouse

Detecting and fixing issues

Windows 10 to look of schematics for parts to be built

Advanced Pure Water, Los Angles, CA Febuary 2017 – Febuary 2019

Marketing and sales –

VCC sales agent

Made 4k in sales for 2 weeks

Excellent Customer Service

Head of Preventive Maintenance

Quality Control

Changing out defective tubing, changing water filtration systems, cleaning inside tank

Electrical work

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