Joanne A. Nasta

ad0ib0@r.postjobfree.com

***Broadway

Chelsea, MA 02150

Summary

Veteran Information Technology, Program and Project Management

Successful execution of Mandated Platform and Systems Changes: Banking and Payer and Provider for HIPAA, Blue Cross Association, Medicaid, and CMS Medicare (Financial, Healthcare, Infrastructure and End User)

Proven success in the Financial and Healthcare verticals with emphasis on: Business Intelligence (BI), Strategic Planning, Operational

Effectiveness, Project / Program Oversight Management, Communications Strategies, Clinical Practice Transformation, Business Process Redesign, Application Implementations Technical Refreshes, Production Support

Certified Project Manager – Scrum Certified

Successfully managed budgets greater than 10M, SDLC average savings of approximately 20%

Skilled in negotiation, applying analytic ability when problem solving, conflict resolution and creating new opportunities, while effectively translating IT specifications to non-IT and healthcare roles

Effective development and design of new business rules and scalable technical solutions

Successful execution of mandated business and system changes

Effectively delivered multiple industry and governmental compliance and audit results

Technical Skills

Experienced and Accomplished IT Project and Program Manager

Reporting Status directly to C Suite, Senior IT and Business Leadership

Business Intelligence (BI)

Predictive Modeling

Data Analytics

Technical Implementations, Integrations,

Migrations, Upgrades and Release Planning

Networks

Security

Disaster Recovery

Program / Project Over Site

SDLC and ITIL Standards

Strategic Planning

Risk Mitigation

Contingency Planning

Enterprise, Platform and System Architecture

Cloud and Hosted Solutions

Identity and Access Management (IAM)

Protocol and Policy

Audit and Controls

Procurement

Vendor Governance and Management – Offshore

Application Implementations, Upgrades and Migrations

Application Development

Data Center

Data Warehouse

Electronic Health Records

340B

Certifications

Agile Certification – Scrum.org

Project Management - Project Management Academy

Professional Experience

9/22 – 6/23 AllianceRx – Walgreens Pharmacy

Senior IT Program – Solution Lead

Drove 340B TPA Model Program

oDriving an effort and new rules-based engine that allows for improved 340B claim capture/conversion, and unique product/program offerings to meet the needs of Covered Entities (CE).

340B Virtual Inventory - ABC Enhancement

oLeading an effort that creates a "Bill To Credit To" method with pharma companies. This project will allow 340B and Oracle partners sending a 340B product return for credit order (EDI 812) for inventory at the specialty pharmacy location.

oThis would be an enhancement to our ordering process with pharma companies. The benefits of the proposed solution include:

More expedient replenishment request.

Better managed inventory liability for pharmacy.

Efficient return process with cost saving potential.

Operations Self-Serve Platform

oDriving an effort that establishes an Enterprise Self-Serve platform for Operational data that would help the teams leverage the data for optimization of day to day service levels, workforce allocations and develop robust performance tracking.

S360 Survey Enhancements

oThe intent of this project is to ensure that PCAs are presented with the right questions at the right frequency to meet our obligations and properly manage and empower our patients.

oThe Objective is to optimize our current survey process by streamlining the questions we ask and when and where best to ask them so as not to compromise clinical quality.

12/21 – 9/22 Southcoast Health, Fairhaven, MA

Senior IT PM – Solution Lead

Responsible for managing the Digital Health Services Project Portfolio

oPrioritized Projects designed to maximize the value of the portfolio and optimize the financial health of Southcoast Health

Leading the development of a 3-year Technology Roadmap for the CIO

Leading Implementation of Vocera Panic Button Solutions for 3 locations and 6 departments

Leading Implementation the Stealthbits cybersecurity solution for over 4500 users

Leading Implementation of CrowdStrike Cloud-Delivered Endpoint Protection Platform for over 1300 workstations and 1900 servers.

Leading OS Upgrade Program for over 775 Servers

Leading Implementation of a Telehealth Behavioral Health Solution

Managing a Medical Record Archiving effort of over 1M records

Managing Disaster Recovery Strategy which impacts Medical Record Applications, Servers and DBs.

09/19 – 04/20 Wellpath, Nashville, TN

Senior IT Program – Solution Lead

Massachusetts Prison Medication

Addiction Treatment Program

Implemented and Managed a House of Correction Medication Addiction Treatment (MAT)

Drove Wellpath Program Oversight by keeping the program on the critical path and within the timelines and budget

Drove all IT Deliverables thru fruition

Drove Medical Device Acquisition and Installation for the MAT Clinic

Drove Program Success Criteria and the Definition of Done

Managed Vendor Relationships to make sure we did not experience any Scope Creep or Budget Overruns

Provided Audit and Control Monitoring of an Electronic Health Record Implementation and Data Migration of over 5000 records

Lead Joint Commission Audit Efforts for a 250 bed State Hospital

04/19 – 07/19 Iron Mountain, Boston, MA

Solution Lead, Senior IT Program and Project Manager

Drove and Managed a Statement of Work Effort

Lead Team that Identified Program Success Criteria

Managed the vendor relationship

06/17 – 08/18 Santander Bank, Boston, MA

Solution Lead, Senior IT Program and Project Manager

Managing multiple vendors, established governance and contract adherence

Drove efforts that surpassed the in-place Encryption, Disaster Recovery Standards and Playbooks on all efforts

Solution Lead driving IT services to design and implement Best in Class Identity Management (IAM), Network and Application Security and deliver a cross entity end user platform for over 12,000 End Users – SharePoint

Responsible for managing a team of 47 active members, including Network Security

Managed multiple work streams and comprising of on, near and offshore technical teams

Migration to Cloud

Assured program and team success by leading teams to understand the problem being solved, options, dependencies, and constraints

Drove and designed pilot and training program

Developed and implemented best in class technical and User Acceptance Testing, Disaster Recover and hand-off to Operations

Drove and lead multiple Technical Hardening Team teams that implemented new security measures, identity management, improved on the in-place Disaster Recovery and Operations Protocols of 100s of databases and servers surpassing Federal and Corporate Security Compliance Mandates, Corporate Disaster Recovery Protocols

Created and delivered Disaster Recovery and Security Operations incident response (assessment – post implementation monitoring) including Operations and Corporate Security Sign Off

Lead the Build, Security Monitoring and Disaster Recovery solutions that support infrastructure and applications leveraging internal resources and 3rd parties – Surpassing Federal Guidelines

12/14 – 12/15 DentaQuest (DQ), Boston, MA

Consulting, Agile Senior IT Project/Program Manager

Managing multiple vendors while coordinating IT Services to deliver a Data Center Migration (450+ servers, 250+ Applications in multiple locations

Developed and implemented Kaizen, Best in Class Technical and User Acceptance Testing with improved Change Management Disaster Recovery and Operational Protocols with Best-in-Class Identity Management (IAM).

Managed multiple work streams and technical teams

Drove and delivered a new Citrix Farm: architecture design, integration thru Disaster Recovery and Operations Hand-off

Leading and leveraging cross-functional technical teams and vendors

Ensured that new Security Measures, Identity Management, ITIL Change Management Standards and Protocols were executed and in place to ensure that each infrastructure change followed and passed DentaQuest’s Change Management process and were approved before implementation

Including enterprise change management and operations knowledge transfer and training from the vendors to the applicable DQ technical and business teams

Implemented, drove Kaizened ITIL Change Management procedures and approvals were in place for the delivery of Enterprise Hosted, and Cloud Applications for over 5k users:

Microsoft Office 365, Outlook, and SharePoint Migrations

ITIL ServiceNow Implementations

Provided project leadership for the overall ServiceNow implementation, managing both vendor and cross functional teams

Responsible for driving and managing both business and technical teams to deliver the ServiceNow platform - support solutions as related to ITSM modules

Managed complex migrations and integrations, including but not limited to Data Clean Up efforts, Testing, Disaster Recovery and Operationalization as part of the Data Center Migration Initiative

Managed and drove a massive asset discovery effort, as required to implement the ServiceNow Asset Management Module

Assessed impact of scope changes, issues and risks to project work Identified issues that lead to process improvement and implement solutions

Lead and managed business partner requirements and expectations; including stakeholders and sponsor communications, gaining agreement and resolution for all issues and risks

Drove 2015 Healthcare Reform Efforts – Massachusetts Healthcare Connector efforts - Agile Scrum

Technical Lead and DentaQuest liaison to the Commonwealth of Massachusetts and CMS

Managed multidisciplinary teams, IT and Business

06/14 – 12/14 Commonwealth of Massachusetts, Quincy, MA

Senior Program Manager, Solution Lead

Health Safety Net Data Center Migration – MSIS Claims and Revenue Data

Managing multiple vendors while coordinating IT services across the secretariat to deliver a new environment and Unix platform

Driving and managing both the Data Center Migration, Physical Hardware Move, Technical and Business Testing, Commonwealth’s Disaster Recovery Protocols and Operational Hand-off

Working collaboratively across the secretariat implementing Security Standards

Developed and implemented best in class Technical and User Acceptance Testing

Driving a Domain Migration

Implemented IBM Rational Quality Manager

Collaborating with Executive Office of Health and Human Services agency business leaders to develop and maintain ongoing release schedules. Including implement Best in Class Identity Management (IAM), Disaster Recovery, Operations and Business Continuity

Developed IT Professional Services RFP

Planning 2015 Project Pipeline with Weighted Measures

03/13 – 01/14 Tufts Health Plan – Medicare Preferred, Watertown, MA

Senior Project Manager, Solution Lead

Medicare Compliance Implementation - Agile Scrum

Implemented a new multichannel Web (JAVA/SQL), IVR and Paper Technical Solutions to meet Medicare’s Mandated Health Risk Assessment requirements, CMS STARS compliance and predictive modeling determining clinical and patient actionable items

Managed the Vendor, SOW thru Project Closure

Successfully managed and drove all roles and functions: Project and Program Management, Business Requirements and Business Process Redesign, Internal and External Provider Communications, Risk and Mitigation plans, User Acceptance Testing (UAT) thru Implementation, including Production Support Procedures

Leveraged Agile and standard SDLC methodologies

Business Intelligence (BI) and Predictive Modeling - Agile Scrum

Managed project, working directly with clinical resources to identify and assess which Medicare Measures

Drove ETL, Data Warehouse, Claims Data Mining and Analysis efforts – SAAS Solutions, SQL, JAVA, and HTML

Managed vendor efforts which deliver predictive probability models of Medicare member’s medical needs

09/05 – 10/12 Blue Cross Blue Shield of Massachusetts, Boston, MA

Project Director, Solution Lead, Senior Project Manager, IT Project Management Delivery and SME - FTE

Successfully drove projects and production support/operations to maximize business performance and proactively mitigate risk and outages through planning, communication and holding vendor accountable for their Service Level Agreements Technical Remediation for Federal Mandates HIPAA 5010 – EDI TriZetto and Amisys

Successfully stood up a new WebSphere SOA environment in support of the 5010 Program and enterprise platform modernization, implementing RED HAT Linux platform to replacing SUN assets

Delivered a release-based plan to maximize development, testing and Implementation efforts and to move to align with a dual QA environment in support of an agile delivery approach

Nation Provider Identifier (NPI) Project – TPS

Infrastructure – Mid Range- Implementations and Integration Projects

Enterprise Infrastructure Upgrade: integrated services, See Beyond, JAVA, SQL

Saved $247K and brought the project in six months early.

MQ Upgrade - Python

Saved $70K and brought the project in three months early.

Oracle Migrations and Oracle Upgrade – C++, COBAL, JAVA and Assembly

Lead a team that successfully migrated Oracle db and schemas off Sun servers/ boxes and onto IBM AIX Boxes Enterprise Infrastructure Implementation and Transition

Successfully managed the implementation of a new WebSphere SOA Architecture

End-to-End Wellness (E2E)

Implementation of an Integrated Business Intelligence and Predictive Modeling solution

Reevaluated and rewrote business requirements to be system agnostic and include data mining and business Intelligence capabilities

Drove ETL, Data Warehouse, Data Mining and Analysis efforts- Requirements – Business Intelligence (BI) deliverables – Java /

SQL

Blue Cross Association Mandates

ITS 10.2 Line, Dollar and Unit Expansion Mandate (LDUES) Project – EDI Claims – SQL, Java, UNIX

Leading and managing the relationships between BCBS MA Information Technology Department, multiple technical vendors and internal business customers, and Blue Shield of California

Leading and managing the definition and changes to core and surround system impacted by the mandate, front and back end ITS 10.2 LDUES Mandate Solution Assessment – EDI Claims

Responsible to leading and managing a team of both technical and business leads in evaluating seven alternative adjuration solutions to avoid a full remediation

Sized, evaluated, and ranked applicable solutions and made an emendation that showed a reduction and saving of 13 months and 8.4M

09/04 – 08/05 Deloitte Consulting, Boston, MA

Senior Manager in the Clinical Information Systems Practice

Sarbanes-Oxley Act – Section 404 Readiness Engagements

Software Management Company Engagement Role

Served as Communications Manager developing a communications strategy and plan around the Clients Sarbanes-Oxley compliance efforts; also serving on the SOX PMO Team.

Project liaison and primary contact for the Client Communication, Service Desk and Intranet Department resources.

National Rehabilitation Hospital Group Role

Served as Deloitte liaison and primary contact between the on-site SOX Team and each location’s management and leadership teams

Served as a SOX Revenue Cycle Audit Team Lead engaging three SOX Inpatient Auditors

Education

University of Massachusetts, Boston’s PMI Certification Course

Bryant University, Project Management – Corporate Education

Graduate Certification in Web Technologies, Worcester Polytechnic Institute – Certified JAVA, HTML, VB, and SQL

Leadership for Change – Professional Development Boston College

B.A., English, University of Massachusetts, Boston

Professional Affiliations and Additional Experiences

Volunteer Greater Boston Food Bank and the Chelsea Food Bank

Member of the Microsoft Project Users Group (MPUG)

PMI

Former Board Member of the Boston Artist’s Foundation

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