Customer Service Management System
Resume:
Karla Kuntz
Monroe, MI *****
ad0i9m@r.postjobfree.com
Professional Summary
Diligent Claims Processor versed in insurance processes and claims procedures. Offers great attention to detail and time management abilities to successfully handle large volumes of claims. Highly accurate and thorough with focus on completing error-free work in line with processing guidelines. Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate NetSuite systems. Effective at operating within Microsoft regulations and Claims department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.
Skills
Claims review
Documentation abilities
Great mathematical skills
Reporting skills
Excellent administrative abilities
Decision-Making
Self-Motivated
Work History
December 2022 – October 2023
America's Preferred Home Warranty - Jackson, Mi
Inside Sale Manager
Make phone calls for outside sales Manager to set up a meeting with real estate agents.
Created reports for each day to show call logs and meeting set
Filled in spreadsheet on Excel.
Set meeting with sales managers to start campaigns and debrief campaigns as needed in teams chats.
July 2017 – December 2022
America's Preferred Home Warranty - Jackson, Mi
Claims Processing Clerk
Investigated properties to determine extent of damage and estimate repair costs.
Collaborated with claims department and industry anti-fraud organizations to resolve claims.
Evaluated accuracy and quality of data entered into agency management system.
Followed up with customers on unresolved issues.
Checked documentation for accuracy and validity on updated systems.
February 2003 - July 2017
Alorica - Jackson, MI
Customer Service Rep
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Responded to customer requests for products, services, and company information.
Answered product and service questions, suggesting other offerings to attract potential customers.
Education
September 1994 - May 1998 Jackson High School Jackson, MI -High School Diploma
Contact this candidate