Rodney Hargus

740-***-**** ad0i00@r.postjobfree.com https://www.linkedin.com/in/rodney-hargus-38953561/

Account Management / Sales Professional / Business Development

An accomplished and business savvy professional with robust experience acquired over the years in delivering optimal results & business value in high-growth environments and establishing key relationships. Skilled in managing relationship building, contract negotiations, new account development, sales management, solution selling, market share growth, and customer relations. Holds credit for developing new markets from scratch and consistently enhancing revenue, focusing on top-line & bottom line performance; excels in formulating strategic plans to facilitate the attainment of business targets. Exceptional communication, presentation & interpersonal skills to grasp new concepts quickly and constructively. Possess a deep understanding of customer service and C-Suite level experience. Held the expatriate position of National Sales Manager in a major financial center in the Cayman Islands while partnering advertisers, and advertising agencies throughout the Caribbean and the United States.

Skill Areas: Strategic & Operations Planning, Project / Product Management, Business Development, Key Account Management, Process Improvement, Cross Function Team Leadership, Competitive Analysis, Training, Customer Service, Problem solving, Leadership, Socially Adept, Analytical Skills, Client Relationship Management, Team Management, Communications and Marketing

PROFESSIONALEXPERIENCE

SPECTRUM Columbus, Ohio

IT Specialist 04/2022 - 09/2023

Provided valuable Technical support for up to 120 end users for hardware and software users by consulting with customers via phone, email or a ETD help desk ticketing system.

Performed data migration, email configuration and network mapping for end-users all over the country

Solved problems, resolved errors, and ensured customer satisfaction

Demonstrated high quality, results-drive, prompt, and professional customer service and support to instill confidence in technical advice and direction

Outside Business Sales Executive 11/2021 - 04/2022

Responsible for developing new business selling Spectrum's products; Internet, Voice or landline phone, Video, and mobile voice.

Providing dedicated one-on-one support for the client as well as B2B or B2C environment

Process & follow up client service requests to ensure completion in a timely manner

Research and resolve problems with both internal and external clients accurately and in a timely manner

MEDIX Columbus, Ohio

Team Lead 05/2021 - 09/2021

In charge of training and coaching account managers with Department of Health an Human Services to offer COVID 19 Testing Kits.

Provide training and instruction on new system functions.

Identify opportunities for improvement and proposing new tools and processes.

Oversee daily responsibilities of Account Managers.

On occasion, lead projects as it pertains to improving operational and account management efficiency.

Morgan Stanley Columbus, Ohio

Client Service Specialist 01/2021 – 05/2021

Proactively communicating with clients by phone and or email in order to provide a high level of service, transparency, and empathy to clients and beneficiaries

Leverage Morgan Stanley systems and ensure all case interactions are appropriately entered and documented

Keep current on SEC/FINRA, Compliance and Firm guidelines and apply to processing and all interactions to ensure risk mitigation

Vision Service Plan - VSP Columbus, Ohio

Customer Support Specialist 06/2017 – 05/2020

Respond to customer inquiries routine to complex from members, clients, providers, internal/external business partners; inquiries from telephone, in person, or via the internet/e-email

Contingent on the VSP Global Line of Business (LOB)

Effectively maintains specific line of business Customer Service standards and support level standards

J.P. Morgan CHASE Columbus, Ohio

Customer Support Specialist 08/2014 – 06/2017

Retail Customer Service provides services to inbound telephone banking customer care services. Responsible for providing a broad array of products, services, general consumer banking inquiries, account maintenance, card replacement, address change, pending transactions, online/mobile banking, fee inquiries/disputes.

Consistently recognized for achieving all of the Five Keys to Success

Consistently met or exceeded goals.

Acquired a thorough knowledge of the consumer banking industry

Time Warner Cable Columbus, Ohio

Account Executive 09/2013 – 07/2014

Sell Time Warner Cable products and services to achieve monthly revenue and sales quotas in video, data, phone and intelligent home through proactive consultative analysis with new and existing customers including development of client central product solutions

The Eddie Bauer Company Columbus, Ohio

Account Executive 11/2012 – 06/2013

Increase market share by gaining new business and growing existing client base through aggressive up-sell with customers and/or potential customers.

Meet or exceed revenue expectations. Perform support functions as necessary.

Family Caretaker Lancaster, Ohio

08/2010 – 09/2012

Primary care provider for my aging ill health parents.

Respond Services Columbus, Ohio

Sales Manager 07/2004 – 03/2010

Directed strategic planning of high-tech wiring harnesses and services and conducted market analysis for potential products. Maintained a budget of $5M providing quarterly reports.

Led team in launch of new products and high-tech services tailored to the customer’s needs.

Supplied aftermarket parts for Bosch in Charleston, S.C and BMW ASSEMBLY in Spartanburg, SC.

Increased sales a conservative 300% that surpassed the previous year’s totals within six months.

EDUCATION, AWARDS AND HONORS

Ohio University, Bachelor of Science

B.S Communications

Graduated in top 5%

Lambda Chi Alpha Fraternity

Computer Lit

Salesforce, Microsoft Suite, Excel, Word, Outlook, PowerPoint

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