JENNIFER LOWERY
C L I E N T R E L A T I O N S M A N A G E R
704-***-**** ********.********@*******.*** Belmont, NC linkedin.com/in/jenniferdlowery77/
P R O F E S S I O N A L O V E R V I E W
Results-driven in Client Relations with a proven track record in building and maintaining profitable customer and supplier relationships. Highly motivated and reliable professional with exceptional leadership and team-player qualities. Demonstrated ability to thrive in high-pressure environments, ensuring successful outcomes. Committed to continuous self-improvement and achieving excellence in all endeavors.
W O R K E X P E R I E N C E
Executive Client Relations Specialist
BAMAL Fastener, Charlotte, NC 08/2022 - Present
●Acted as a pivotal point of contact, fostering strong customer and supplier relationships through effective communication and engagement.
●Demonstrated confident verbal and written communication skills to maintain profitable relationships and promptly resolve issues.
●Successfully managed travel logistics, including event bookings, flights, hotels, and ground transportation.
Sales Development Associate
Better Mortgage, REMOTE – Charlotte, NC August 2021 – April 2022
●National Mortgage Licensing System: NMLS #2232625 AL, CA, CT, DE, FL, GA, MI, NC, NE, NJ, PA, SC, TX, VA, VT, WV
●Managed customer relationships through inbound sales calls, demonstrating expert knowledge of National Mortgage Licensing System requirements.
●Mentored team members, enhancing their sales tactics and providing feedback through quality control, contributing to improved sales performance.
Emergency Medical Technician
Lincoln County EMS, Lincolnton, NC January 2019 – March 2021
●Responded promptly to life-threatening situations, providing pre-hospital care, patient management, and pharmaceutical interventions.
●Delivered exceptional medical care and support during high-pressure emergencies ensuring safe transportation to appropriate care facilities.
●Maintained detailed documentation of 9-1-1 calls, recording vital information for accurate patient care.
JENNIFER LOWERY
W O R K E X P E R I E N C E C O N T I N U E D
Asset Management Specialist II
TRUIST, Charlotte, NC June 2005 – July 2006
●Managed the construction bid bond process, ensuring compliance with client requirements, and coordinating stakeholders’ inputs.
●Conducted meticulous proofreading of all documentation before bid submissions, demonstrating keen attention to detail.
●Collaborated effectively with clients, developers, architects, and engineers, ensuring clear communication of project requirements and goals.
Loan Officer and Branch Manager Assistant
Countrywide Home Loans, Location 07/2001 - 10/2003
●Acted as a primary point of contact for clients, overseeing loan applications, reviewing credit reports, and addressing inquiries.
●Facilitated communication and coordination among stakeholders in the loan process, including loan officers, processors, underwriters, realtors, builders, title companies, and attorneys.
●Established and nurtured relationships with realtors and builders through various communications channels and business-related events.
E D U C A T I O N
Gaston College Dallas, NC Emergency Medicine 02/2019-10/2021
Gardner-Webb University Boiling Springs, NC Communication 01/1997-06/1998
S K I L L S & E X P E R T I S E
Management Communication
Relationship Building Leadership
Critical Thinking Conflict Resolution
Time Management Negotiation
Sales Customer Service