Customer Service Representative

Angela Burns

Skilled Customer Service Representative committed to customers'

concerns with speed, accuracy and professionalism.

951-***-****

************@*****.***

EXPERIENCE

*/****-**/****

Davis Research LLC-Calabasas,CA — Customer Service Working for a call center as an interviewer whose clients were Fortune 500 companies asking about their experience with Other companies. 1/2017-7/2022

HealthQuest Homecare

Remote Scheduling Coordinator:

inbound/outbound calls scheduling and rescheduling Of caregivers informing clients of schedule/staff changes Ensuring caregivers were clocked in and out appropriately

SKILLS

• Microsoft Office

• Excel

• Outlook

• Email

• Faxing

• Copying

• Excellent Verbal and written communication skills

• Problem Solving and listening skills

AWARDS

2016 Award of Excellence

LANGUAGES

English

Professional References

Jillian R. 818-***-****

Jessica Carter 818-***-****

Personal References

Arthur Woods 818-***-****

Priscilla Espinosa 818-***-****

• Cross trained and provided backup for other customer service representatives

• Developed highly empathetic clients for delivering exceptional customer service

• Performed well under pressure in a fast paced environment

• Worked effectively under limited supervision and in a cohesive team environment

Education

2009 High School Diploma

Moreno Valley College, Moreno Valley

Computer Information System

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