Jana D. Deal

**** ***** ***** *****, *********, TN 37918 [preferred contact ad0hvx@r.postjobfree.com] or TEXT 865-***-****

Dependable, Honest, Dedicated, Disciplined, Responsible, Punctual, Professional,

Friendly, Detail Oriented, Proven Work Ethic

Professional Experience

BCforward, Indiana Medical Claims Processor, 6/2022 - 8/2023

Remote Claims Processor/Contractor for client line of business contract.

Ingles Markets, Store 399, Knoxville, TN Personal Shopper, 3/2022 - 9/2022

Front end, cashier, curbside personal shopper, and Gas Express customer service attendant.

TeamHealth, Knoxville, TN Customer Care Agent, 12/2021 - 3/2022

Assisted inbound patient’s call center with account resolutions and filing/follow up of insurance.

Globe Life, Knoxville, TN Licensed PT Contractor - Health/Life Insurance Producer, 10/2021 - 12/2022

Remote presentation, selling and assisting in writing of company health and life insurance policies on a contract-basis.

eBay, Knoxville, TN Owner, Home-Based Seller, 3/2019 - Present

Obtain/shop for pallet-store items to resell online for profit, 100% positive customer feedback and top-seller status.

Ingles Markets, Store 305, Knoxville, TN Customer Service Manager, 6/2018 - 9/2021

Became CSM after Positions in: Bookkeeper, Cashier, U-Scan attendant for front end, Deli & Produce, and, backup Scanner.

Jewelry Television, Knoxville, TN Call Center Sales Agent, 6/2017 - 10/2018

Customer service, processed customer orders via telephone, recommended up-sale items, resolved issues with purchases.

Burke’s Painting & Cleaning Service, Maryville, TN Cleaner, 11/2016 - 3/2017

Cleaned and maintained apartment complexes, business offices and private residences.

Healthcare Receivables Group, Knoxville, TN Customer & Client Services Associate, 10/2005 - 11/2016

Direct daily contact with clients to research and resolve matters between the facility and patients.

Provided all aspects of customer service to ensure client as well as patient satisfaction.

Performed all office-related/clerical/administrative tasks under direct instruction from the owner and Cheif Operating Officer.

Also worked as a Level-II certified patient representative and offered payment options to settle patient debt.

Regions Bank, Knoxville, TN ank Teller, 8/2003 -10/2005

Processed customer transactions, reconciled balance discrepancies and routinely balanced cash drawers and safe

Knoxville Police Department, Knoxville, TN Records Data-Entry Specialist, 3/2003 - 7/2003

Surpassed extensive background and professional reference checks.

Hired to work in Stolen Property, then recruited to enter criminal/misdemeanor data in Records.

Jana’s Birds - Home-based Exotic Parrot Breeding Business, Knoxville, TN Owner, 7/1994 - 3/2004

Purchased, maintained/housed 40 pairs of exotic breeder parrots and sold hand-fed, weaned, socialized babies.

100% positive feedback and word-of-mouth reputation while waiting lists for potential sales were created.

Tennessee Institute of Electronics, Knoxville, TN Financial Aid Officer/Receptionist, 9/2000 - 9/2003

As Financial Aid Officer from 5/2001-9/2003, assisted students with obtaining financial aid. Adhered to and enforced Federal Title IV regulations and State policies, daily direct contact with the Institute's directors .

Before 5/2001, employed as receptionist and also performed part-time custodial/housekeeping duties.

Chapman Chiropractic Clinic, Knoxville, TN Receptionist and Physician's Assistant, 7/1994 - 7/1995

Performed all office duties, scheduled appointments, filed insurance claims and reconciled books.

Also assisted doctor with treatments.

Alliance Press, Knoxville, TN Data-Entry Specialist, 5/1981 - 6/1992

Part-time receptionist during senior year and full-time after graduation. Excellent typing skills – speed and accuracy - resulted in a promotion to data entry/typesetter. Pieced documents, clipart and news articles together in the Layout department.

Jana D. Deal - page 2 -

Higher Education, Certifications and Awards

Pearson On-Line TN Insurance Producers Course completed with 4.0 GPA & received State Licensure

License valid 10/2021 - 10/2024

Virginia College School of Business & Health, Knoxville, TN

Studied Medical Billing & Coding / Medical Business Office Preparation

Maintained 4.0 GPA all semesters while on President’s List & Perfect Attendance 1/2015 – 11/2017

(Accredited Private Higher Education Institution closed semester before actual enrolled Certification Externship Completion)

CPAR Certified Patient Accounts Representative completed Extensive Certification Course & Exam

Certificate achieved in 2008

References Provided Upon Request

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