Customer Care Data Entry
Resume:
Terry Pearson
**************@*****.***
SUMMARY
I am a Shipping & Receiving Customer Care Agent professional with over 10 yrs of experience in the field. I
have strong data entry and computer skills including SAP and Windows software. I’m a great leader who works well with others and someone who has lead a team of individuals
in my work history. I’m currently Hi-Lo certified with at least 4 yrs experience operating an overhead crane. I
also have experience loading heavy equipment including steel. SKILLS
.
Strong leadership skills
•
Hi-Lo certified
•
Overhead crane operator
•
Shipping & Receiving
•
Strong computer skills
•
Ability to multi-task
EXPERIENCE
United States Postal Service Pontiac, Mi Troy, Mi
09/2014/Present
Mail Processor & Customer Care Agent
I’m responsible for assisting customers with any mail related issues that they come across
.
Taking inbound calls throughout the day
.
Documenting cases for our customers issues or concerns and compliments
.
Scheduling redeliveries, Scheduling pickups, Placing the mail on hold
.
Placing stamp orders for customers and making them aware of all of our services
.
Providing the best customer service experience for the customers A123 SYSTEMS Livonia, MI
06/2014-09/2014
Shipping & Receiving Clerk
I was responsible for receiving in the P.O’s for every package that comes in the
door using QAD and EAGLE software.
Processing and setting up every shipment to be picked up Loading and unloading trailers
Scanning products into the proper location using a RF gun Running a inventory count daily
UPS FREIGHT Taylor, MI
9/2013-06/2014
Dockworker
•
Unloading and loading trailers in inbound and outbound
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Get the bills for the product and stage it in its proper location.
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Re-way each order on a pallet for billing information
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Fill out each bill for each load that was processed and taking off trailer
Select Staffing/ Menlo Worldwide Logistics Brownstown, MI 3/2013-3/2014
Shipping & Receiving/ Forklift Operator
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Responsible for scanning parts from the work stations using an rf gun
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Bring parts to the clerk station to get ready to be shipped out by using a pallet jack
or forklift
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Operating SAP software where I pick the parts, bring them to my workstation and
scan the parts into the system
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Inspect, check the quantity of the parts and weigh them and process them to be
shipped out
•
Overhead crane experience, dealing with cylinder heads Randstad/ Exel Warren Metering Detroit, MI 11/2012-03/2013 Shipping & Receiving/ Forklift Operator
•
Loading and unloading trucks in inbound and outbound
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Scanning every part individually using Windows and SAP software
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Shipping the parts out of our location on a trailer or when I'm receiving the parts
to stage in our warehouse off a trailer
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Responsible for setting up the pickers with bins and parts for them to complete
their task
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Operating an overhead crane
Great Staff/ Revspring Wixom, MI 8/2012-11/2012
Machine Operator/ Sequencing/ Forklift
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Responsible for operating a machine that loads mail and processes it
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Sequencing during the scan using a Windows software
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Depending on which sequence it was set on, Increasing, Decreasing, Dlp or no
sequencing
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Operate forklift and load them in the warehouse preparing the mail to be shipped
Fisher Dynamics Saint Claire shores, MI 10/2011-4/2012 Material Handler/ Forklift Operator
•
Responsible for setting up all the machine operators with the parts that was
needed to produce a quality product
•
Make sure the line stayed supplied throughout the day to keep the production
flowing properly
•
Scanning the parts out of the warehouse inventory using a Windows software and
scanning it to the location where the parts we're needed
•
Pick up full bins and load it in the warehouse or on the trucks that was waiting on
orders
•
Operating an overhead crane
Staffworks/ Wico metal products Centerline, MI 3/2011-10/2011 Material Handler/ Forklift/ Spin Welder
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Responsible for keeping all the press machines running
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Setting the operators up with bins to begin producing a quality product
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Pull the bins away when the job was completed and take them to shipping and
receiving to get weighed
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Make sure the machines had oil, dump the scrap hoppers and anything else that
was needed to keep the production flowing
Forge Staffing Livonia, MI 6/2010-1/2011
Gauging/ Inspection/ Sequencing
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Responsible for inspecting the frame of a car seat
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Used the go-no-go gauge to make sure everything fit properly
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Scanning, labeling, and loading automotive parts in a rack after it was properly
inspected
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Operate an overhead crane when needed
Employment Plus Sterling Heights, MI 3/2009-5/2010 Mixer Operator/ Forklift Operator
•
Responsible for weighing and mixing chemicals, pour them into a mixer
& setting
a timer
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Cutting rubber and operating a forklift
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Paid close attention to detail and my weigh ups had to be very exact to form this
adhesive compound
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Loading and unloading trailers
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Packing automotive parts in boxes making sure they're properly packed, secured,
and labeled before it leaves the floor
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Worked the hoist line dealing with engines and transmissions BASF/ Tri-state Wyandotte, MI 8/2007-2/2009
Forklift Operator/ Quality Control
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Responsible for inspecting car parts for flash and other defects
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Assembled & loaded parts on a pallet then labeled them
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Moving shipment utilizing the hi-lo in the warehouse EDUCATION
High School Diploma,
Thomas M. Cooley, MI
Pursuing Bachelors Degree,
Bachelor of Science, Full Sail University, FL
CERTIFICATES & LICENSES
100% QUALITY FOR THE MONTH TROY, MI
HI-LO LICENSE, BASF, MI
CEVA LOGISTICS, MI
LOGISTIC INSIGHTS, MI
WICO METAL PRODUCTS, MI
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