Data Entry Customer Service

Jodi Westerhold

** *. ******** **., *** * Princeton, IL 613**-***-***- 0521 **********@*****.***

Objective

•To secure full time employment with opportunities for direct service, growth, and where previous experience could enhance professional success and personal growth.

Education

ILLINOIS VALLEY COMMUNITY COLLEGE

815 N. ORLANDO SMITH AVE

OGLESBY, IL 61348

·Associate in Science

·Legislative Advocacy Training and Certification with IVCIL and IVCC

·CPR certified

·Certified Domestic Violence and Sexual Assault Advocate

·Certified Advocate for Persons with Disabilities

·ASIST Applied Suicide/Crisis Intervention Certification

Skills & Abilities

·Customer Service

·Electric Pallet Jack

·Technical and mechanical skills, meter reading

·Advocacy: Completed a legislative advocacy course through IVCIL and IVCC

·Data Entry

·PC, Print, Copy, Scan, Fax

·Telephone and email Support

·Microsoft Word, Excel, Powerpoint

Experience

NATIONAL ENTERTAINMENT NETWORK -Field Service Tech/Merchandiser (March 2019-Present)

•Drive company vehicle on scheduled route to collect money, clean and service machines as well as merchandise product

•Keep daily inventory records and upload results

•Communicate status of machines and customer accounts

•Accountable for security of collected money, machines and merchandise on the route

•Accountable for company vehicle

•Install and remove equipment as needed

•Banking for company, handling large volumes of cash

•Build rapport with managers of stores serviced on route

ADVANTAGE SALES & MARKETING-Retail Merchandiser (August 2018-March 2019)

•Work with company buyers to maximize profitability by predicting and monitoring sales trees while accurately controlling stock levels

•Ensure the correct products and/or displays have arrived to the appropriate store

•Deliver educational materials to stores for training new employees and teaching sales tactics to existing employees

•Conduct inventory reports, count merchandise and replace old or defective stock

•Set up displays, complete reports and build rapport with employees

INDEPENDENT PERSONAL ASSISTANT (2017-2020)

•Meet the needs of my personal clients.

DEPARTMENT OF HUMAN SERVICES-Certified Domestic and Sexual Violence Advocate (1 year service)

•Managed Domestic Violence shelter during 3rd shift for one year, which included various office duties, such as data entry, assisting and providing counsel to in house clients, while also managing a 24 hour crisis/suicide hotline

BECK OIL COMPANY (January 2013-July 2013)

•Cashier-Responsible for assisting customers, operating cash register and other equipment necessary to process transaction for truck drivers

OFFICE MAX (2003-2010)

•Provide email customer support to internal and external customers

•Process customer orders and provide product information

•Process returns, adjustments and account maintenance

•Trace customer orders when necessary

•Liaison between sales account managers and customers

REFERENCES AVAILABLE UPON REQUEST

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