Customer Service Manager

SUMMARY

Self-motivated leader with positive and motivational style. Organized, hard-working, and committed. Extensive customer service and team management experience. Comfortable in all settings including office and customer facing roles.

EXPERIENCE

HY-VEE

Service Manager, Windsor Heights, and West Des Moines 2016-present

Perform all general management duties for the entire store.

Supervise approximately 50 store employees on a regular basis including: training, scheduling, termination, and performance reviews.

Manage customer relations on a regular basis including dispute resolution, customer satisfaction, and complaint management.

Manage daily cash transactions including opening and closing the store.

Night Stocker, Urbandale 2015-2016

Manage organization and inventory of products within the store including stocking shelves in store front and organizing inventory in back room.

WELLS FARGO

Document Specialist March- September 2021

Review and edit customer complaint letters to ensure compliance with company policies and standards as part of six-month contractual employment through Aerotek; maintain accurate records of cases completed using Excel and Microsoft Office.

Loan Servicing Specialist 2013-2015

Compiled and managed compilation process for development and maintenance of Part B files for all FHLMC loans and RFC charge-offs including: training and supervision of approximately six other team members, preparing and handling transmission of wires among team members, and delivering daily reports to management.

Operations Clerk (Cash Team) 2010-2013

Verified, sorted, and mailed checks; delivered checks to appropriate departments; handling transmission of wires among team members; created and maintained Excel spreadsheets confirming above process on a regular basis.

Trained team members on all aspects of above process on an ongoing basis.

Operations Clerk (Mail Team) 2009-2010

Opened, verified, and sorted mail (including checks) to direct to appropriate departments; managed team e-mails; handling transmission of wires among team members; maintained loan files for team including file audits, inventory of files, and file delivery among team members.

Trained team members on all aspects of above process on an ongoing basis.

EDUCATION

Associate of Arts/May 2005

Des Moines Area Community College

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