Brandyn J. Rowlett

***** * ***** ** ******** AZ *5139

480-***-****

ad0hpx@r.postjobfree.com

Objective

Highly motivated individual seeking position to grow and gain work experience with a company that I can advance in the IT field. I have strong customer service skills, IT knowledge and motivated to gain experience in the IT field which I feel I would be a positive asset to the company.

Education

• Desert Ridge High School (August 2008 to Present, Graduating May 2012) 10045 East Madero Mesa, AZ 85209 (Gilbert school District)

Phone: 480-***-****

Fax: 480-***-****

• East Valley Institute of Technology (EVIT), (2011 - 1 Semester)

1601 West Main Street

Mesa, Arizona 85201

480-***-****

Skills

• Microsoft office: Word, Power Point, Publisher

• Open Office – Text Document

• Computer Repair And Networking Experience o Replacing hard drives, processors o Inserting motherboards, Optical drives o Installation of add-on cards

Reconfiguration of Operating Systems(OS)

Downloading of system updates and replacement of Operating Systems Customer Service Experience: o Good problem solving skills

Good interpersonal skills and a team player o Ability to adapt to change and deal with stressful situations

Job Experience

Karls technology January 15 2021 to October 2021

• Drive to customers homes

• Repair anything that was technically related

• Order new part for customer if needed

• Bill the customer and get payment before leaving customers home

• Arc Smart Solutions (HughesNet) – May 2020 to January 15 2021

o Tech Support (Tier 1 and Tier 2)

• Assist Customers in understanding their devices and issues. Then assist them in reconnecting their devices to the internet network on both IOS and Windows if necessary.

• Helping customers get their internet and home phone set up and working

• Asking appropriate Questions to get a better idea of what is the issue with the system

• Helping customers understand their bill if they had any questions on it

• Setting up Tech Appointments when further assistance is needed

• Convergys (US Cellular) - 1 year o Inbound Customer Servicers

• Review accounts with customers

• Taking payments

• Going over the bill with them and helping them understand it

• Making changes to their plan’s or changing phones on the acct o Resuming or suspending the Account

• Consumer Cellular Call Center - 1 year

o Inbound Customer Servicers

• Review accounts with customers

• Taking payments

• Going over the bill with them and helping them understand it

• Making changes to their plan’s or changing phones on the acct Resuming or suspending the Account

• Volt/AT&T Call Center - 9 months o Tech Support

• Customer Service

• Helping customers get their internet, television, and home phone set up and working

• Asking appropriate Questions to get a better idea of what is the issue with the system

• Helping customers understand their bill if they had any questions on it Setting up Tech Appointments when further assistance was needed

• Corner Store gas - 4 years o Customer Service/Sales

• run the cash register

• restocked the shelfs

• work in the cooler

• count the cigarettes and lottery tickets at the end of the night counting the drawer and closing it down

Achievements

• Received 2nd place award in the 1st Annual Vessels of Hope competition. Designed and created a hand built ceramic vessel that depicts hope that was on display from December 9th 2011 to December 9th 2012 Activities

• Respect club o January 2011 - Volunteered for the phoenix women’s shelter (family Christmas event) o October 2011 - Volunteered for school fair, serving food and working cash register.

Contact this candidate