Data Entry Customer Service

ANA GLORIA SANTACRUZ

Rialto CA

*********@******.*** / 909-***-****

SUMMARY

Diplomatic Customer Service Agent versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

SKILLS

Scheduling

Office Management

Data Entry

Clerical Support

PC Proficient

Performance Improvement

Verbal and Written Communication

Multitasking and Prioritization

Multi-Line Telephone Skills

Organization and Efficiency

Meticulous and Organized

Service-Oriented Mindset

EXPERIENCE

Receptionist Clerk / Americas Best Contacts And Eyeclasses - Colton, CA 06/2023 - Current Assisted in scheduling, rescheduling, and canceling appointments for patients. Answered incoming calls from potential new patients and existing patient inquiries. Verified insurance information prior to appointment booking. Maintained accurate records of patient appointments in computer system. Performed follow up calls to confirm scheduled appointments. Generated daily reports on the number of booked, canceled, rescheduled appointments. Conducted outbound calls to remind patients of upcoming appointments. Reviewed patient medical history documents prior to appointment scheduling. Resolved customer complaints in a professional manner. Inputted patient data into the electronic health record system. Ensured compliance with HIPAA regulations when handling confidential information. Worked collaboratively with other team members to meet departmental goals. Receptionist Clerk / All Tech Automotive - Pomona, CA 08/2021 - 02/2023 Greeted visitors and provided them with information about the company's services. Answered incoming calls, transferred calls to appropriate personnel, and took messages. Managed office supplies inventory and placed orders when necessary. Inputted customer information into a database system in an accurate manner. Assisted customers with inquiries regarding products or services offered by the company. Maintained filing systems and organized important documents for easy access. Performed data entry tasks accurately and efficiently. Handled cash payments from customers in accordance with company procedures. AS

Prepared documents such as invoices, memos, letters, reports. using Microsoft Office applications. Ensured that all customer complaints were addressed in a timely fashion. Followed up on customer requests in order to ensure satisfaction. Costumer Service Representative / ARS National Services - Ontario, CA 03/2017 - 09/2020 Analyzed customer financial statements to determine payment plans. Monitored delinquent accounts for timely payment resolution. Utilized skip tracing techniques to locate hard-to-find debtors. Processed payments received by mail, phone or online transactions. Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights. Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

EDUCATION AND TRAINING

Certificate : Billing And Coding 12/2017

Chaffey Adult School - Ontario, CA

High School Diploma 06/2001

Garey High School - Pomona, CA

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