Customer Service Lead Manager
Resume:
KENT LANSVILLE
Collaborative Athletic \ Supervisor ancl Experianced
%, 720-***-**** (® ad0ho4@r.postjobfree.com
SUMMARY __
Experienced athletic supervisor with a proven track record of overseeing adult, youth, senior, and therapeutic recreation athletic programs while scheduling multiple facilities. Built effective teams, and increased revenue through marketing tactics. Skilled in client interaction, staff supervision, and program development. Resourceful business leader with many years of personnel development. Experience in enhancing the qualities of parks and recreation culture by fostering an ethical and professional environment.
EXPERIENCE _
At
@} 10/2021- Present 9 Castle Rock, CO
Developed a system of inclusion through planning and coordinating. flawless execution and supervision of operations. Lead all aspects of the Town of Castle Rock;'s athletic programs resulting in increased revenue and improved athletic execution.
« Developed and implemented athletic policies and procedures to ensure compliance
¢ Responsible for facility reservations, youth / adult sports and senior sports like pickleball, badminton and bocci ball. Developed a new cheer program, Little Athletes (3-7 yr), therapeutic recreation / adaptive sports, outdoor race programs and fundraising.
¢ Supervised Full Time Staff and 95 Part Time staff; 100% CPR certified; 100% background checks on all volunteer coaches; timeliness of reviews and development plans.
« Managed a budget of $2.5 million and increased revenue by 15% through effective marketing.
« Exceptional Customer Service with a response within 24 hours; developed safety procedures. Maintain relationships with community partners
+ Effective budget process; maintain a strong balance sheet through planning and educating staff; Athletics was profitable through my leadership.
+ Lead Events in the town like concerts, community activities, seasonal programs and races.
Senior Parks Maintenance Tech
Town of Casta Rack
@ 01/2013 - 10/2021 Castle Rock, CO
Maintenance and Operations Leader at P.S. Miller Park in Castle Rock Responisible for proper procedure of park maintenance, responding to community concerns, proper use of heavy equipment, completing projects in a timely and effective manner. Full operational knowledge of all parks equipment;CDL license A; lead manager for Christmas lighting throughout the town. Managed budget and maintenance records for all equipment. Involved in hiring process of seasonal employees and maintenance workers. Follow safety procedures and coordinate projects. Customer serivice is the highest priority.
« Problem solver - accomplish tasks through innovative approaches
* Assisted in the development and implementation of support services
+ Full utilization of maintenance systems
* Collaborate with volunteers to develop community service projects Santor Parks Tecnnician
9 2896 E., Euclid Place; Centennial CO 80121
STRENGTHS
Problem Solving
Clear thought process and innovative
thinking to accomplish Strategic objectives
¢ Strategic Planning
Strong leadership through stategic
thinking. Innovative approach to operations
and business planning. Developed and
executed long-term plans resulting in
increased athletic program revenue
‘I Communication
Interpersonal Communication skills used
effectively to ensure success on projects,
alignment and to create an environment of
inclusion. Effectively communicated with
athletic staff, administration, and
community resulting in increased program
support
SKILLS
Athletic program management
Budget management = Staff supervision
Recruit and Train
Leadership Development
Event planning Fundraising
Facilities management
Public speaking
Marketing and promotion
ACHIEVEMENTS
o © Program Growth
Increased athletic program participation
and revenue by 15% through community
outreach and program expansion
~ Team Development Success
Developed 2 Recreational Specialists
through clear and honest feedback; 6
Athletic Coordinators through clear
objectives and individual development
days
EXPERIENCE
General Manager
QDOBA Maxican Bats
f 12/2010 - 01/2013 Lone Tree, Colorado
General Management of
Provided development to the team and delivered Legendary Customer Service
+ Collaborated with peers to develop a strategic marketing plan Managed a budget of $900,000 and provided financial oversight to ensure compliance with policies
Maintained relationships with community partners to grow sales Director of Athletics and Development
@ 04/2009- 11/2010 Castle Rock, Colorado
Youth Sports Non-Profit Organization supporting ages 5-13 years
» Developed 5 baseball teams; 20 MX riders, basketball team and 1 multi sport team
Improved brand awareness and maintained a culture of community service
Chief Operations Officer and Franchise
Development
Sou aeza Inter rations ial, ine
@ 01/2007 - 04/2009 9 Greenwood Village, Colorado
5 Franchise Partners and 20 Company Stores of Fruit Smoothies and Chilled Tart Yogurt
Developed a new Product line
« Grew same store sales by 7% each year
Reduced Operating budget by 8% year over year
District Manager of Retail Sales
Staraucks Catfze Campany
fj 05/2005 - 01/2007. Y Denver, Colorado
Supervise 12 Company Stores and over 15 Million in Sales
» Improved behaviors in stores to achieve quality operaitons and profitability
Maintained 85% stability rate; lowest turnover in the state: highest mystery shopper scores for 2 years
+ Developed General Manager of the Year 2006
District Manager a Operations
nba Juice Camp:
it Pe ai
} 03/1999- 04/2005 9 San Francisco, California
Fruit Smoothties, Fresh Juices and Healthy Snacks
Opened 12 Stores in Colorado
Assisted in the conversion of 16 Zuka Juice to Jamba Juice in Utah Promoted to Regional Manager over Colorado & Utah
» Opened 3 new Markets - Seattle, Chicago, New York
+ Developed 2003 General Manager of the Year
> Developed 2004 Area Manager of the Year
Developed a 3 year strategic Plan and achieved targeted profitability for 5 years in a row
Area @ Manager
Boston Market Rastaurants
@ 04/1993-03/1999 Denver. Colorado
Supervised 12 Casual Dining Restaurants
Opened the Colorado Market - growing it to 12 stores REFERENCES
Matt Gasser
Senior Athletics Supervisor - Town of Castle
Rock
Boo Malanay
Parks Superintendant - Town of Castle Rock
lati Smutlen
Assistant Director Park and Recreation - Town of
Castle Rock
Director of Parks and Recreation - Town of Castle
Rock
EDUCATION
Canter of Science - BUSINESS
Unik er 4
# 1986-1990 9 Boulder, Colorado
Marketing and Organizational Management
ADDITIONAL
EXPERIENCE
General Manager
#} 11/1990 - 04/1993 Denver, Colorado
Operate a Flagship Delivery/Carryout Unit and
Restaurant
* Developed 3 Assistant Store Managers into
General Managers
Achieved Quality of Operations Award 1991
and 1992
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