Project Manager Scrum

FAIZAL JAMAL

New York 416-***-**** ***********@*****.*** Linkedin.com/in/faizaljamal111

SENIOR PROJECT MANAGER SCRUM MASTER

Highly Motivated and Strategic Senior Project Manager and Scrum Master with over ten years of experience managing projects, product launches, and business-critical initiatives. Fosters transparency and accountability through effective team management and encourages open feedback. Implements tools and business processes to drive productivity, increase efficiency, and ensure customer satisfaction. Thrives in collaborative environments while coaching, guiding, and empowering high-performing teams. Excels at generating and distributing reports and presentations to communicate project progress to executive leaders and team members. Proven track record of delivering projects on time, within budget, and aligned to the mission, vision, and goals of the organization.

CORE COMPETENCIES

Project Management

Agile Methodology

People Management

Conflict Resolution

Budgeting & Forecasting

Process Improvement

Change Management

Client Delivery

Presentation Skills

Team Leadership

Training & Development

Documentation & Reporting

PROFESSIONAL EXPERIENCE

EQUIFAX, USA 2021 – PRESENT

Equifax is one of the three largest consumer credit reporting agencies, along with Experian and TransUnion that collects and aggregates information on over 800 million individual consumers and more than 88 million businesses worldwide. SENIOR PROJECT MANAGER – CLIENT DELIVERY (CLOUD TRANSFORMATION) Leads the strategic migration of 280 clients, including high priority and high revenue accounts from on-premises to Google Cloud Platform. Serves as the primary point of contact to ensure seamless transition and drive project success. Coordinates client meetings and collaborates with cross-functional teams and other business stakeholders to develop and achieve project milestones and overcome barriers to success. Prioritizes deliverables to guarantee on-time delivery.

Responsible for the management of ten accounts generating approximately $13M annually.

Successfully migrated over 70% of clients to the GCP environment leading to faster transaction response rates.

Utilizes internal systems to communicate, track, and collaborate on projects and new development opportunities and delivers weekly project and client metrics and reports to leadership TELUS, TORONTO, ON 2019 – 2021

Telus is a world-leading communications and information technology company with $16B in annual revenue and 15.2M customer connections across wireless, data, IP, voice, television, entertainment, video and security, healthcare, and agriculture. PRODUCT MANAGER SCRUM MASTER

Managed projects with budgets up to $1.5M while developing strategies and roadmaps to launch new and enhanced products and services. Distributed assignments to 12 Developers and two Designers and collaborated with Solutions Architects, Business Analysts, and Scrum Teams on sprint planning to complete projects on schedule and within budget. Served as the subject matter expert for stakeholders and provided sponsors with frequent updates on project health. Customized and implemented improvements to increase productivity and propel the business forward.

Saved upwards of $15M each year in corporate benefits by implementing strategic planning and design, improving usability, and increasing the quality of releases.

Cut costs by $5M by migrating customers from paper to paperless billing.

Decreased call costs by $14 by driving 68% of clients to the self-service option.

Reduced the backlog of user stories, features, and defects and effectively managed product lifecycles.

Identified conflicts and partnered with management to avoid escalations and ensure on-time project completion. CROSSCAP MEDIA SERVICES, SAN FRANCISCO, CA 2012 – 2018 CrossCap Media offers a marketing management and collaboration platform to assist organizations in planning, executing, and measuring the effectiveness of omnichannel marketing activities. SENIOR SCRUM MASTER (2013 – 2018)

Managed stand-ups, sprint planning, software demonstrations, sprint retrospectives, and stakeholder meetings for up to six teams while leading 35+ onsite developers and 5+ remote developers. Tracked, escalated, and removed roadblocks, impediments, and distractions while managing sprint timelines. Planned, organized, and allocated resources and budgets for projects and disbursed weekly project plans highlighting risks and mitigation plans. Utilized Agile principles and best practices, led by example, and ensured teams were organized.

Achieved the deadline 92% of the time while managing projects in a SaaS / Cloud environment with budgets of

$500K to $5M.

Improved communication between internal teams providing transparency and obtaining value in the shortest amount of time by implementing Agile Scrum Methodology into the organization.

Enhanced business processes and improved transparency, issue prioritization, and productivity with real-time reports by integrating Jira into the organization and creating efficient workflows.

Ensured Jira was used to its full potential by reviewing roadmaps, grooming backlogs, defining project scopes, and ensuring requirements and user stories were ready for estimation.

Empowered teams to improve processes identified during sprint retrospectives.

Created a mobile app for use by 6K employees at Amazon by building out a hybrid team to complete the project; app was rolled out nationally within three weeks of completion.

Maintained a low turnover rate while growing a team from 7 developers to 55. SCRUM MASTER (2012 – 2013)

Oversaw a $3M budget and 10+ developers while planning projects and collaborating with clients to document requirements. Conducted daily Scrum meetings and escalated issues as needed.

Led and grew the software development team from five developers to ten and Quality Assurance Analysts from two to six.

Saved millions of dollars, reduced marketing planning time, and generated increased efficiency in business processes by partnering with product management to develop customized solutions and track the value of work.

Implemented project plans for internal stakeholders when none previously existed.

Implemented Jira into the organization and developed new processes to manage projects, streamline communications, keep everyone on the same page, and ensure on-time completion. Additional Experience: IT Sales – Hardware and Software (K-12 Solutions), Pricing Analyst (Rogers Wireless Inc.) EDUCATION, CERTIFICATIONS & AFFILIATIONS

Bachelor of Commerce in Information Technology and Management, Ryerson University, Toronto, ON

Certificates: SAFe®, PMI Agile Certified Practitioner (PMI-ACP), Certified Scrum Master (CSM), Certified Scrum Product Owner (CSPO)

Technical Skills: Google Suite, Jira, Confluence, Trello, Microsoft Office Suite, Adobe Photoshop

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