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Customer Service General Manager

Location:
Pueblo, CO
Posted:
October 19, 2023

Contact this candidate

Resume:

Courtney Vela

Pueblo, CO *****

ad0hhe@r.postjobfree.com

+1-903-***-****

Authorized to work in the US for any employer

Work Experience

Detailer for apartment complexes

A Pristine Clean LLC - Colorado Springs, CO

August 2021 to Present

A Pristine Clean LLC- Colorado Springs, Co

August 2021 to present

A Pristine Clean LLC is a commercial cleaning company located in Colorado Springs. We specialize in janitorial services, post-construction, and move in/out services. This is a completely independent job. Last day after two week notice is December 17. Can start immediately after. Assistant General Manager

Manny's Tex-Mex Cafe RamvelLLC - Tyler, TX

October 2018 to March 2020

Full service restaurant manager

Maintaining a 2,800 sq ft building

Writing schedules for 30-40 people depending on restaurant business volume Food inventory control to insure profitability

Working directly with kitchen and bar management to create a smooth work flow Labor management

Light crowd control

Working with multiple vroom and beverage vendors to obtain best quality products and service Providing the best possible guest experience with excellent customer service Working with local health department officials to help maintain a clean and safe work environment Basic computer skill (Word, Excel, Point of sales) Restaurant Manager

El Charro On The Ridge - Tyler, TX

October 2013 to September 2018

Full service assistant manager

Maintaining 2,300 sq ft building

Writing schedules for 20-30 people depending on restaurant business volume Food inventory control to insure profitability

Labor management

Light crowd control

Working with multiple food and beverage vendors to obtain best quality products and service Providing the best possible guest experience with excellent customer service Assitant Manager

Kirkland's - Tyler, TX

May 2007 to January 2013

I was a Key Holder within 3 weeks of being hired. I also became the Truck Manager and was in charge of all weekly truck shipments. After 6 years of working there, our store sadly closed. Bartender/Trainer

The Texas Roadhouse - Corpus Christi, TX

May 2001 to March 2007

Trained new bartenders and servers on the POS system and how to provide excellent guest service. Provide fast and efficient guest service while being accurate and handling cash with a shared till. Train the incoming wait staff and coach their menu knowledge and guest service skills. Education

High school diploma

Sinton High School - Sinton, TX

August 1998 to May 2001

Skills

• Cash Handling

• Cashiering

• Food Preparation

• Cleaning Experience

• Food Service

• Packaging

• Multiple Point of Sales

• Restaurant Management

• Restaurant Experience

• Profit & Loss

• Kitchen Experience

• Management

• Food Safety

• Catering

• Kitchen Management Experience

• Merchandising

• Banquet Experience

• Supervising Experience

• Culinary Experience

• Leadership

• Payroll

• Cooking

• Retail sales

• MED (Less than 1 year)

• MED Badge (Less than 1 year)

Certifications and Licenses

Food Safety Manager

August 2018 to August 2022

Assessments

Basic attention to detail — Proficient

May 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer service manager — Proficient

May 2021

Managing customer service representatives and resolving customer issues Full results: Proficient

Basic attention to detail — Proficient

May 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Filing & organization — Proficient

August 2021

Arranging and managing information or materials using a set of rules. Full results: Proficient

Cognitive ability — Proficient

May 2021

Combining pieces of information to form general rules or conclusions. Full results: Proficient

Cashier skills — Expert

August 2021

Counting cash, processing transactions, following written procedures, and attending to details. Full results: Expert

Work motivation — Proficient

May 2021

Level of motivation and discipline applied toward work Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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