Customer Service Manager
Resume:
RACHEL
ANDRADE
***************@*****.***
Sacramento, CA 95824
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Manager position. Ready to help team achieve company goals.
PROFESSIONAL SUMMARY
Rachel Andrade - Homecare Provider
Sacramento, CA • 10/2019 - Current
Walmart Supercenter - Grocery Support Manager
Yuba City, CA • 09/2015 - 01/2020
Walmart Supercenter - Customer Service Manager
Yuba City, CA • 07/2012 - 09/2015
WORK HISTORY
Monitored progress and documented patient health status changes to keep care team updated.
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Assisted patients with handling daily chores and errands by transporting to appointments.
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Documented vitals, behaviors, and medications in client medical records.
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Assisted patient with safely transitioning between sleeping surfaces and mobility assistance to wheelchair.
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• Assisted patients with dressing, grooming and feeding needs. Kept grocery team operations in strict compliance with work place standards and food safety requirements to maintain optimal health protection.
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Delegated tasks and duties to grocery staff and clearly communicated time frames for completion.
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Walked through departments multiple times each shift to evaluate each issue such as cleaning and stock replenishment needs.
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Marked down clearance items and relocated merchandise to proper store areas.
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Educated staff on strategies for handling difficult customers and challenging situations.
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Developed Documentation and logs of implemented solutions and generated and submitted reports.
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Trained and regularly mentored associates on performance oriented strategies and customer service techniques.
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Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing progress lags.
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• Followed through with client requests to resolve problems. Homecare Provider
Grocery Support Manager
Customer Service Manager
Money Center Associate
Customer Service Associate
Cashier
SKILLS
• Fall Prevention
• Bed Transfers
• Administering Medicine
• Personal Grooming
• Meal Preperation
• Household Duties
Vitals Monitoring and
Documentation
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• Inventory Merchandising
• Issue and Conflict Resolution
• Reliable and trustworthy
• Decision Making
• Adaptabily
• Mutlitasker
• Call Center Operations
• Training and Coaching
Focused on Customer
Satisfaction
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• Conflict Resolution
• Money Transfers
• Payment Processing
• Money Handling
• Money Orders
• Returns and Exchanges
• Credit and Cash Transactions
• Documentation Skills
• Customer Satisfaction
• Pos Operation
Liquor Regulations and
Compliance
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• Training
• Team Player
Activity Assistant
• Reliable
• Event Planning
• Documentation
• Senior Activity Experience
• Mobility Support
Yuba City High School
Yuba City, CA • 08/1987
Diploma: Freshman Student
EDUCATION
Walmart Supercenter - Money Center Associate
Yuba City, CA • 05/2010 - 07/2012
Walmart Supercenter - Customer Service Associate
Yuba City, CA • 03/2008 - 05/2010
Walmart Supercenter - Cashier
Yuba City, CA • 01/2006 - 03/2008
Live Oak Manor - Activity Assistant
Live Oak, CA • 05/1999 - 09/2005
Performed hourly pick ups and readings for front end to monitor sales and revenue.
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Balanced safe, prepared tills and prepared register bags for next sales date.
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Sorted and counted coin and currency to make change for associates.
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Researched vendor invoices to verify proper payments for deliveries.
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Investigated financial inconsistencies to solve discrepancies and reported to manager.
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Trained new employees on proper cash routines, procedures and requirements.
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Loaded customer credit cards and signed up new customers for card programs.
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• Did money transfers, bill payments and money orders.
• Check cashing.
Assisted customers with layaway, online purchases, and merchandise pick up.
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Responded to customer requests for products services and company information.
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Answered constant flow of customer calls with minimal wait times.
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• Performed returns and exchanges.
• Assisted customers with price verifications.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
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• Worked flexible schedule and extra shifts to meet business needs.
• Restocked and organized merchandise in front lanes. Maintained secure cash drawers promptly resolving discrepancies in daily totals.
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Checked identification for proof of age for alcohol and tobacco sales.
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Performed cash, card, and check transactions to complete customer purchases
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Monitored self-checkout systems and provided assistance or intervention when required.
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Planned weekly activities, scheduled for assigned group and facilitated smooth transitions for on time arrival.
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Demonstrated respect, friendliness and willingness to help wherever needed.
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Provided clear instructions to activity and program participants to deliver fun and safety.
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Spanish
Native or Bilingual
LANGUAGES
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