Customer Service Third Party

R. ALLAN THORNTON

**** ** ** ** *****, North Dakota, 58103 701-***-**** *****.********@******.***

WORK EXPERIENCE

US BANK, FARGO NORTH DAKOTA

Customer Resolution Specialist 2 -February 2020 to present

Provide High Quality customer service responding to escalated calls

Provide knowledgeable answers to questions for peer to peer interactions

Maintain department metrics with daily and monthly goals set forth by leadership

US BANK, FARGO, NORTH DAKOTA

Debit Card Case Processor April 2018 – February 2020

Providing high quality customer service by responding to and researching and resolving customer inquiries related to fraud claims.

Managing a large caseload by researching, investigating, and resolving disputed credit/debit card charges

Interacting with customers via correspondence and telephone to determine the source of the claims

DISCOVERY BENEFITS FARGO, NORTH DAKOTA

Cobra Operations Specialist September 2014 – January 2018

Communicate with internal departments to resolve discrepancies and questions.

Create efficiencies and help improve processes for employers, consultants and third-party vendors.

Complete projects within specific turnaround time to meet department deadlines.

Community First Bank Fargo, North Dakota

Deposit Account Processing September 2001 – October 2005

Provide excellent customer service with Internal customers

Setup and maintain all types of accounts for branch employees

EDUCATION

WASECA HIGH SCHOOL, WASECA MINNESOTA

High School Diploma, May 1995

ADDITIONAL ACHIEVEMENTS

Awarded Case Processing Production Award September 2018

Awarded Case Processing Production Award December 2018

CORE STRENGHTS

Strong Organizational skills

Attention to Detail

Flexibility/Adaptability

Word/Excel/Adobe

Proactive Thinking

Problem Solving

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