Virtual Assistant
Resume:
Training Champions LLC.
Virtual Assistant
Assisted business owner in operations, product research, social media graphics creation, client folder creation, data entry, record tracking and keeping. May 2023 - Present
Wipro BPO Philippines LTD., INC
Content Moderator / Quality Support Analyst
Content Moderator for more than 2 years and got promoted as Quality support Analyst which my main role is to Review advertisements and manages work quality of the agents. June 2018- May 2022
PROFESSIONAL EXPERIENCE
Urban GIS Inc.
Operations Assistant
Aug 2020 - Oct 2023
Main duties are as follows: Email and calendar management, Notes taking during important client calls, Recruitment, IT Admin Assistant, Product Research, Project Management, Content creation, graphics and posting, Call Handling (in-bound and out bound call), Data Management, CRM Update, Client out reach and follow up, Assisted in RFP pursuits, Data Entry, Lead generation and outreach, Employee Engagement. 24/7 Customer Philippines, Inc.
Billing Chat Support Representative
Assist customers with their billing concerns, do basic troubleshooting with customers' mobile devices, locate lost devices and do soft selling.
June 2015- April 2018
Convergys Corporation
Technical Chat Support Representative
Assisted customers with their technical concerns in terms of phone and internet connection. July 2014- February 2015
095******** · **********@*****.***
Cebu City, Cebu, 6000
Gia Casakit-Mojados
Operations Assistant
KEY SKILLS
Customer Services
Data Management
Technical Skill
Leadership
Process documentation creation
Employee Engagement
Product Research
Recruitment
Outreach and Follow up
Associate in Marine Transportation Rossnenita Panlubasan Olia Lachica
Naval State University Supervisor-Wipro
Sales Liason-Urban GIS
Elementary Graduate
Tucdao Elementary School
EDUCATION REFERENCES
2023
High School Graduate
Tucdao National High School
2013
2006
095******** · **********@*****.***
Cebu City, Cebu, 6000
Gia Casakit-Mojados
Operations Assistant
TOOLS EXPERIENCE
Asana
Grasshopper phone dialer
CRM Capsule
Airtable
Infusionsoft
Sharepoint
Microsoft Word
Excel
Google Sheet
Canva
Upwork
Outlook Email
Indeed
Intuit Tsheets
Chat GPT
Quillbot
Microsoft Power Point
Apollo
Zoho
Jotform
Bento
Microsoft Forms
Capcut
Click Funnel
Clickup
Gmail
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