Carlos F. Simental

Roseville, CA 408-***-****

ad0h5e@r.postjobfree.com linkedin.com/in/carlosfsimental WORK EXPERIENCE

In-Home Support Services Lathrop, CA

Family Caregiver June 2020-March 2023

Managed bedside, grooming, and food preparation services for both oral and peg tube to elderly patient.

Effective in following medical orders in outpatient setting for discharged, acutely ill, and recovering patient. Domino’s Pizza, Inc. Lathrop, CA

Delivery Expert October 2021-December 2022

Achieved average delivery time of less than twelve minutes per delivery during peak times; twenty square miles.

Optimized workflows in-store for unloading, proofing, and replenishing food items upon receipt with accountability training for delivery drivers.

Safely lifted heavy items weighing twenty-five to seventy-five pounds without injury. Safeway, Inc. Cupertino, CA

Courtesy Clerk April 2020-June 2020

Executed cashiering functions for balancing register, total purchase completion, price checks, and bagging. Decathlon America San Francisco, CA

Customer Support Advocate April 2019-March 2020

Supported Decathlon America’s 2100+ ecommerce weekly user base.

Answered 300+ weekly user inquiries via Zendesk CRM and Aircall voice call and messaging platforms; maintaining 88% satisfaction, 92% problem resolution rate, and less than 20 hours’ full time resolution.

Curated return material authorizations dashboard on excel to capture and synthesize flows in rate of return; maintained an average accuracy rate of less than 30% for customer returns to customer satisfaction. Operations Manager September 2018-March 2019

Analyzed financial statements, business summary reports, master agreements, and dashboard recaps to attain data for business effectiveness and reconciliation of financial transactions and payments.

Increased wider product range accessibility in-store by linking technology to Decathlon America’s 10,000+ product website and online CSAT for user feedback.

Collaborated with 12+ sales associates by leading with Decathlon America’s company culture for assessing individual strengths and overall skills for optimizing daily tasks and achieving sales targets. Carlos F. Simental

Roseville, CA 408-***-****

ad0h5e@r.postjobfree.com linkedin.com/in/carlosfsimental Junior Brand Manager August 2017-August 2018

Accelerated Decathlon America’s SF Bay Area footprint by partnering with community influencers and niche brands to generate revenue pipelines, ambassador content and increased engagement rates across social media and networking platforms.

Managed Decathlon America’s fitness products website by expanding product range availability via Shopify as it related to supply chain management, sales, and local retail sports markets studies. Active Wellness, Inc. Palo Alto, CA

Assistant Program Manager May 2014-July 2017

Advanced communications using direct email marketing to maximize program engagement for wellness center and group exercise class usage, resulting in more than 90% email open rate for newsletters.

Presented monthly reporting on PowerPoint for year-to-date personal training package sales, user experience and retention, and identifying new employee onboarding to yield business increase by 3% each month.

Successfully sold more than $4000 in personal training packages each month, resulting in more than 85% personal training retention.

YMCA of Silicon Valley San Jose, CA

Wellness Coordinator May 2012-April 2014

Managed a broad based curriculum for youth programming as it related to strength training, homeschool physical education, and childhood obesity education.

Collaborative team member in providing associate oversight for strategic mapping leadership as it related to branch renovations, construction projects, policy, and annual budget.

Rotating association team member for mission based sales and member retention training for fitness trainers.

Led annual cohorts of volunteer staff to raise more than $35K in support for families in surrounding communities to access YMCA of Silicon Valley healthy living and social responsibility services. EDUCATION

University of The Pacific Stockton, CA

Healthcare Administration and Leadership, Bachelor of Science April 2025 Amos Alonzo Stagg High School Stockton, CA

General Education, Diploma August 1999-June 2003

Contact this candidate