Project Management Process Improvement

DEV LAKRA

CSM

Ontario, Canada

***********@*****.*** Contact No: +1-437-***-**** linkedin.com/in/dev-lakra-204672141 PROFILE

Results-driven Project Coordinator with experience. Proven track record in coordinating projects, ensuring timelines and budgets are met. Skilled in stakeholder communication, risk management, and process optimization. Committed to delivering high-quality results, fostering teamwork, and enhancing project efficiency. SKILLS

Project Management: - Jira, ERP, MS Project, Primavera P6, Miro, MS Suite, Smartsheet, Procore, Viewpoint, Procore Drafting and Analytical:- QuickBooks, Tablu, Power BI, Adobe Premiere, Autodesk 3ds Max, AutoCAD, Adobe Creative Cloud, Adobe Creative Cloud, Java, C, Python, MS Ofiice, MS Excel, MS Powerpoint EDUCATION

Northeastern University, Toronto 2021-2023

Master's of Science, Project Management CGPA (3.8/4) GD Goenka University, Gurgaon 2016-2020

Bachelor of Technology, Electronics and Communication Engineering CGPA (7.12/10) PROFESSIONAL EXPERIENCE

Best Buy Canada April 2023 – Present

Team Lead

Creating and maintaining meeting minutes, RFIs, various logs using MS Excel and Viewpoint for better coordination with relevant stakeholders

Co-ordinating and assigning the tasks to team members.

Enhanced online shopping experience, boosting sales by 15% through UX improvements and testing at Best Buy Canada.

Managed Laptop Subscription project with Scrum, ensuring iterative development, stakeholder collaboration, and on-time delivery, achieving project success.

Motivating and training 15-20 team members to meet goals and contribute to process improvement through positive reinforcement and preparing and analysing daily and monthly P&L reports.

Assisting and training the implementation of companywide POS system updates and new software introductions

Utilized Procore project management system to track and document work progress, incidents, deficiencies, and non- conformance reports to manage quality and scope targets. Associate (Part-Time) January 2022-March 2023

Motivating and training 15-20 team members to meet goals and contribute to process improvement through positive reinforcement and preparing and analysing daily and monthly store P&L reports.

Handling confidential and sensitive information and escalating customer and employee related issues as required.

Assist in maintaining documentation of operations activities such as operation team schedules Intern (Part-Time) October 2021-December 2021

Worked on Microsoft Office, multiple programming languages (Java, C++, SQL), POS and TREX system updates/implementations, and system diagnostics.

Developing/maintaining operations SOPs and policies.

Earned Employee of the Month awards while facilitating business through new programs and initiatives.

Resolved problems and provided exceptional client support both in person and over the phone. Catcom Cables Pvt. Ltd., New Delhi July 2020 – August2021 Project Coordinator

Worked within agile team, helped prioritize and scope feature request to ensure the biggest impact features were worked on first. Enhanced project efficiency to 30% by assisting the project manager.

Worked with various target boards to built extensive test coverage for all new features, which reduced the number of customer complaints by 40%.

Created detailed activity reports including material consumption calculations, equipment owning and operating costs, time cycle and labour productivity analysis for networking of high speed connections .

Participated in discussions and in presenting project reports to leadership, recommending changes and ideas.

Compiling project occupancy (initial) documentation in accordance with City guidelines, assisting in contract documents formation for project closeout

CERTIFICATIONS AND TRAINING

Certified Scrum Master (CSM) (2023-2025) from scrum alliance

Certified Associate in Project Management (CAPM) (ongoing)

Internships from Bharti Airtel LTD and Mobilecomm technologies in (2019 & 2020)

Contact this candidate