Front Desk Receptionist

DENISE LORUSSO

*** ******* ******, ***. **• Cambridge, MA 02139 • 617-***-**** • *********@*****.*** WORK EXPERIENCE

Webster House Roslindale, MA

Volunteer Receptionist, Front Office Jan 2015 – Jan 2017 YMCA Career Training Program Boston, MA

Trainee 2014

Community Works Services Career Training Program Boston, MA Trainee 2011

North Charles Supported Employment Somerville, MA Receptionist 2008

New England Genealogical Society Library Boston, MA Library Assistant

Market Basket Somerville, MA

Cashier March 1992 – Sept 1992

State House Library Boston, MA

Library Intern Sept 1981 – Oct 1982

EDUCATION

Simmons College Boston, MA

University of Massachusetts Boston Boston, MA

• Answered and transferred phone calls.

• Greeted visitors and members.

• Assisted with administrative duties as needed.

• Helped coordinate transportation for members.

• Increased knowledge of computers and internet tools.

• Improved mathematic skills.

• Improved skills with computers, internet research, and Microsoft Excel.

• Greeted visitors and managed phone communications as a receptionist trainee.

• Worked in an office with multiple phone lines.

• Assisted five managers.

• Received and send faxes.

• Organizing and sorting books

• Typed up catalog cards

• Handled cash, WIC, and charge payments in a fast paced environment.

• Worked closely with colleagues and supervisors.

• Helped create and keep card catalog updated.

• Retrieved books for patrons according to title.

• Completed coursework toward a major in Psychology. Sept 1981 – June 1987

• Completed coursework toward a major in English Literature. Sept 1994 – June 1996

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