Project Management Manager

SABRINA

HAILU +1-214-***-****

************@*******.***

PROFESSIONAL SUMMARY

An exceptionally driven and skilled individual is looking for a career as a client relationship manager where I can use my excellent interpersonal, communication, problem-solving, and project management skills. Offering a track record of success in enhancing customer happiness, preserving solid client connections, and fostering business expansion. My goal is to make the most of my skills to properly handle several accounts while ensuring that client's needs are satisfied as soon as possible. I want to be able to grow and use my skills within the company. SKILLS

• Microsoft Word + Excel + PowerPoint • Detail Oriented • Expense Reporting

• Stakeholder Relations • Gantt Charts

EXPERIENCE

Teacher Assistant

Above and Beyond Learning Dallas, TX

November 2022 - Current

• Aligned student learning objectives and lesson plans with state and district curriculum requirements.

• Partnered with colleagues to identify and implement strategies to improve student learning outcomes.

• Implemented crisis and behavioral interventions to manage complex cases. Assistant Project Manager

NationStar Autoplex Lewisville, TX

March 2020 - January 2023

• Led a cross-functional team to implement a quality control process, leading to a 20% decrease in project defects and a 25% improvement in client satisfaction scores.

• Implemented new project management software, resulting in a 15% increase in project efficiency and a 10% reduction in project timelines.

• Maintained a consistent client satisfaction rating of 95% or higher through effective communication and timely issue resolution, leading to repeat business and client referrals. Office Manager

H5C LLC Real Estate Holding Company Dallas, TX

September 2018 - December 2019

• Developed and maintained an organized document management system, reducing document retrieval time by 30% and ensuring compliance with industry regulations.

• Negotiated contracts with vendors, securing favorable terms that resulted in a 10% decrease in office supply expenses and improved overall vendor relationships.

• Revamped the office's client communication procedures, resulting in a 20% increase in client responsiveness and satisfaction, leading to improved client retention and referrals. EDUCATION

Bachelor of Science (B.S.) - Criminal Justice

University of North Texas, Denton, Tx

GPA: 3.5

High School Diploma

Plano East Senior High, Plano, Tx

GPA: 3.5

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