LaKaisha Christian

Day Phone: 985-***-****

Denver, Co E-Mail: ad0gos@r.postjobfree.com

QUALIFICATIONS SUMMARY

Medical Office Support: Patient registration, insurance, EMR, scanning, pre-authorization, medical records, medical referrals, billing and coding, scheduling and data entry. Flexible & Adaptable: Assimilate quickly in transitions, switching roles as needed to maintain productivity. Embrace new concepts and methods. Team Oriented: Capability to work on a team to strive for excellence within the company, as well as manage projects in an effective manner

Detailed-Oriented…Keen eye, striving for accurate output. Computer Proficiency…MS Word, Excel, PowerPoint, Outlook, Windows, Internet and various medical software

PROFESSIONAL EXPERIENCE

TouchStone Imaging February 2020 - Present

Patient Service Representative

• Checking In/Out patients

• Schedule patients for diagnostic exams and procedures MRI’s, CT’s and X-Ray’s

• Answer multiple phone lines

• Provide accurate and complete information to Billing Department

• Insurance verification

• Ensure accuracy of patient data entered into system and process request and filing of patient records

• Collect copay and or payment for procedure(s)

• Copied disks and records for patients and referring doctors RIA Sky Ridge Medical Center August 2019 - November 2019 Patient Access Representative

• Reviewed patient radiologic orders and scheduled patients for exams

• Provided customer service to all patients, providing a warm welcome and answering any questions they may have

• Communicated with patients, technologists, radiologists, and other departments to ensure a smooth process and timely feedback for delays or other events. Sharing Hands Private Care June 2016 – June 2019

Caregiver

• Handled basic food preparations for all hospice clients

• Assisted with personal care: bathing, grooming, dressing, toileting and exercise

• Handled all shopping, housekeeping, laundry and other related errands. LAKAISHA CHRISTIAN Page 2 of 2

Scenic (Contract) October 2015 – May 2016

Precertification Specialist

• Handled approving and/or denying of medical procedures.

• Monitored patient activities and communicated effectively with administration to assure patients were afforded the best health care services available.

• Worked with medical records to send out for review. RMB October 2012 – August 2013

Medical Billing and Collections Specialist

• Responsible for collecting delinquent accounts by establishing payment arrangements with patients.

• Monitored payments; following up with patients when payments lapses occur.

• Posted insurance payments as well as responded to inquiries from insurance companies, patients and providers.

Val’s Way October 2011 – October 2014

Program Director

• Responsible for initiating and setting goals for the non-profit programs according to the strategic objectives of the organization concerning inner city youth.

• Assisted the staff with planning programs from start to completion involving deadlines, milestones and processes.

• Discovered ways to enhance efficiency and productivity of procedures and people involving public and private entities.

Spherion February 2006 – December 2011

Insurance Contract Specialist

• Responsible for entering current insurance plans for the upcoming year.

• Assisted brokers with accurate information to pass on the employees.

• Prepared and processed medical claims to appropriate paying agencies.

• Resubmitted claims that were rejected due to incorrect codes, diagnosis or improper protocol.

• Verified patient insurance information, scheduled patient procedures, pre- authorization for surgeries and scheduled surgeries for gastroenterology and oncology patients.

EDUCATION

Everest College

Medical Billing and Coding License and Certification Colorado Technical College

3 years of study: Human Services and Criminal Justice

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