High School Resource Officer

KENYA CARTER

Baltimore, Maryland ***** C: 443-***-**** **********@*****.***

Summary

Dedicated and focused Assistant Store Manager versed in running a successful retail store, including opening and closing procedures, banking, merchandising, and recruiting. Effectively motivate employees to performance excellence and fosters a team environment focused on group success. Microsoft Office proficient Excel self-directed Time management Skills

• Benefits

• Billing system

• Budgets

• Budget

• Cash receipts

• Coach

• Customer service

• Email

• Financial responsibility

• Insurance

• Inventory

• Leadership

• Profit

• Quality

• Reconciling

• Sales

• Telephone

Experience

Assistant Manager 07/2016 to Current Walmart Ellicott City, Maryland

• Determine performance goals for store and implement tracking procedures.

• Motivate and coach employees to meet service, sales, and repair goals.

• Create and modify employee schedules with service levels in mind.

• Oversee inventory, and reconciling cash receipts.

• Recruit and hire top salespeople.

• Maintain detailed logs and reports of services performed, profit, and budget information.

• Maintain comprehensive current knowledge of operations.

• Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

Customer Solution Specialist 02/2012 to 05/2016 Superior Vision Maryland

• Reviewing billing system to verify patient's eligibility to receive medication and update necessary information.

• Manage email correspondence and telephone calls by promptly responding or redirecting if necessary.

• Securing and verifying a method of payment for the patient's financial responsibility.

• Coordinate transitions from short term disability to long term disability with the employee, business unit and insurance companies.

• Run reports in various systems to assist Benefits and Senior Leadership with budgets.

• Assist in planning and implementing departmental goals and making recommendations to management to improve efficiency and effectiveness. Education and Training

Diploma 06/2006 Patterson High School, Baltimore, MD

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