IT SENIOR PROGRAM MANAGER

IT Professional with demonstrated success leading complex, business-critical projects in large organizations. Proven track record leading cross-functional projects, delivering results on time, in scope and within budget. Strengths include strategic focus and solid business communication skills across organizational boundaries and levels. Recognized as a creative leader and problem-solver who excels at identifying process improvement opportunities. Ability to translate technical requirements into meaningful terms for non-technical audiences. for process improvements.

CORE COMPENTENCIES

Project Management Project & Budget Management Leadership & Development Creative Collaborative Problem-Solver Customer Relationship Management Project Management Methodologies

Effective Communication Across Levels Presentation & Facilitation Diagnostic & System Analytics

PROFESSIONAL EXPERIENCE

DELUXE CORPORATION

Principal Program Manager (1/2023 – 9/2023)

Successfully managed the migration of the on prem Citrix VDI environment to Citrix Cloud, also moving from onsite Nutanix systems to AZURE. This significantly improved performance for our offshore partners and netted a cost avoidance of just over $1M.

Led the preparation effort to migrate from traditional data center to AWS for the Treasury Management group within Deluxe. This included the development of deployment pipelines, IAC creation and DR capabilities.

Spearheaded the Mulesoft team to resolve security vulnerabilities prior to the go live of S4 Hana.

Senior IT Project Manager (10/2016-1/2023)

Infrastructure PM managing a variety of projects.

Coached, challenged, and led several teams as they embarked on the move to an Agile mindset, utilizing sprints within JIRA to better manage their workload.

Led the COVID team challenged with moving 1,200+ call center agents’ home. This included installing Nutanix hardware, reconfiguration of applications to function on a virtual desktop and setting up the users in the environment. We accomplished this in three weeks.

Overcoming many hurdles, successfully implemented device based URL filtering to protect Deluxe assets even when not connected to the corporate network.

Led several Server and Desktop operating system upgrades, allowing Deluxe to eliminate vulnerabilities and out of date systems.

Assisted the Security Team with several projects to implement ways to close and track Vulnerabilities within the organization quicker.

Coordinated the WiFi, firewall, and router upgrade, removing barriers between conflicting teams to complete project on schedule.

Effectively managed several large Data Center migrations, including lift and shift and green field set ups.

Partnered with the business application teams to upgrade outdated hardware and software under tight deadlines.

IT Project Manager (10/2011 – 10/2016)

Managed the implementation of the Self Service Portal

Implemented the POC for Apptio

Created a process to rationalize applications prior to Windows 7 migration.

Increased user acceptance testing participation within the business to reduce rework.

Clarified requirement gathering processes, increasing awareness of Windows 7 preparation.

EXPERIS (5/2011 – 10/2011)

Deluxe – Technical Business Analyst (Contractor)

Refining Desktop Engineering processes to prepare for Windows 7 and application virtualization.

PARAGON DEVELOPMENT SYSTEMS, INC. (1/0211 – 5/2011)

Medtronic – Project Manager (Contractor)

Site Lead for the Windows 7, Office 2010, Internet Explorer 8 upgrade project. Collaborated with Global IT to provide guidance and solutions in support of migration.

Identified and implemented deployment metrics, allowing the business to track progress.

Developed Migration Verification process, increasing accuracy and reducing analysis time by over 25%.

Established monthly reviews, reducing risk and improving communication .

LAND O'LAKES, INC. - ARDEN HILLS, MN (9/2008 – 2/2010)

Manager, Desktop Services

Managed four teams consisting of 11 employees and 7 contractors. Responsible for IT Procurement, PC Deployment, Software Deployment and Level 3 Desktop Support.

Developed and implemented an inventory process to identify which of the customer's applications were "Vista Ready" and which were not.

Introduced a Service Level concept to Deployment metrics, identifying that while the average deployment time was at goal, only 65% of all deployments were within the goal range.

Successfully increased deployment by 77% for two-month period to deplete backlog due to delay of Vista Project.

MEDTRONIC, INC. - Shoreview, MN

Manager, Business, Process and Technology (10/2006-5/2008)

Responsible for technical aspects of the customer facing contact centers (325 agents), providing telephony, computer, application and metric support.

Successfully managed the implementation of Witness Workforce Optimization, which included workforce management, quality monitoring and scorecards.

Initiated and led the Home Agent Strategy, allowing the contact centers to meet the Business Continuity objective of achieving 25% mobility of call center agents, resulting in increased employee morale, agent retention and a cost reduction of $200K.

Managed the fork lift upgrade of the Amcom paging software, creating a redundant system, and improving the reliability of the system by 90%.

Business Systems Analyst, Business, Process and Technology (10/2004-10/2006)

Provided analysis and project leadership for a variety of projects related to the customer facing contact centers.

MEDTRONIC, INC. - SHOREVIEW, MN (CON’T)

Project Lead/Analyst - Great Lakes, Midwest & North Central Regions (10/1996 – 10/2004)

Led projects related to computers, network infrastructure, telecommunications and facilities for a regional sales office and 22 sales districts.

EDUCATION

Bachelor of Arts (BA), Business Administration – College of St. Catherine, St. Paul, MN

PMP Certification – Project Management Institute

Certified Scrum Master (CSM) – Scrum Alliance

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