Associate Degree Level 2
Resume:
Laurence D. Allen
Middleton, WI 53562
**************@*****.***
https://twitter.com/larry1kb
https://www.facebook.com/Larry1024
www.linkedin.com/in/laurence-allen-7a829254
Certifications:
●CompTIA Security+
●Microsoft MCP
Education
●Cisco CCNA courses completed
●VMware Certified Professional 5 (VCP5-DCV) courses completed
●Associate degree in Electronics from Madison Area Technical College.
Professional Summary:
●Well versed in understanding the business needs of the customers and delivering solutions for their operational processes and technical architectures
●Installation, configuration and troubleshooting of Cisco routers and switches
●Hands on Experience of Cisco Routers, Layer 2 and 3 Switches
●A team player with good interpersonal skills and ability to meet project requirements and deadlines
Work Experience: (Noc Level 2)
CoreBTS
Madison, WI July 2022-September 2023
I worked at NOC where I RDP, SSH VNC into Cisco routers and switches as well as Windows servers and notified customers when there was issues and what might be a solution to resolve it
Was working with incoming calls to escalate issues when needed.
Mattel Inc.: (Level 2 Support) Sept-2014-July 2022
Middleton, WI
●Work with Windows and Mac computers to support end users as well as rolling out upgrades of new Mac and Windows PC
●In charge of upgrading over 1000 Windows and Mac OS computers across the US
●Supported in person or using remote tools to resolve customer issues using tools like remote desktop, remote assist, SSH, SCCM remote and Casper tools.
●Updating and or creating new SOP for new or older work flows for deploying and or working with currently deployed software/hardware.
●Troubleshooting VPN connection issues and getting printers and other hardware to work with in the VPN environments.
Independent Contractor: Jun 2014 – October 2014 Madison, WI
●Configuring and implementing TCP/IP and SPX topologies
●Configuring routers and switches using VLAN’s to meet the client’s needs.
●Re-design networks from ground up along with backing up old data to be migrated to new accounting system
●Working with EIGP and OSPF routing protocols along with configuring and troubleshooting STP
●Engineered solutions for clients with configuring and troubleshooting Routers, Switches and wireless access points.
Rees Scientific: (Field Service Eng) July 2012 – May 2014
USA
●Worked with fortune 500 companies all over the USA and Canada to setup Servers and monitoring equipment Utilizing Windows Server 2008r2 and Windows Server 2012
●Configured and designed IP based networks that Rees equipment would be on
●Provided Tier 2 support and managed day-to-day internal service requests for all verticals of Rees Scientific.
●Provided phone support and on-site or in the field for all servers and network equipment
●Mentoring new Trainees and performed onsite training of the staff
Madison Computer Works: (Sr Network / PC Technician) April 2007 – July 2012
Madison, WI
●Maintenance and troubleshooting of Windows server and workstations
●Worked to mitigate security vulnerabilities on client systems.
●Performed diagnoses and fixes through remote support or in person
●Established solutions for ideal integration of Mac/PC computer environment.
●Installed, diagnosed, repaired and maintain systems all over Wisconsin.
Manpower: (Sr. Support Specialist) October 2005 – April 2007
Madison, WI
●Worked for AT&T, Covance and many other projects supporting end users
●Track and update problems in the trouble ticketing system in a clear and efficient manner
US Navy: Telecommunications Specialist October 2001 – October 2005
Everett, WA
• Managed AT&T Definity 75 Communications System
• Managed all Divisional IT Equipment
• Managed ISDN video teleconferencing for Ship
• Kept 100% uptime on satellite connectivity to the ship's phone system.
Golden & Assoc: (Network Engineer) April 1996 – Jan 2001
Middleton, WI
●Engineer networks using equipment from Cisco and other vendor’s solutions to provide Internet access to schools all over Wisconsin.
●Worked on system design and installation as well as long range planning in a number of school districts throughout the state of Wisconsin.
●Design and maintain Citrix, DNS/DHCP, SMTP, WWW, Proxy, E-Mail services for networks all over Wisconsin
●Configured server to handle the projected growth on demand.
●Designed the backbone of the WAN to limit saturating of available bandwidth
●Integrate PC/Mac computer into network and setup applications and printers for them
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