Laurence D. Allen

**** **** ** *** ***

Middleton, WI 53562

608-***-****

ad0gkv@r.postjobfree.com

https://twitter.com/larry1kb

https://www.facebook.com/Larry1024

www.linkedin.com/in/laurence-allen-7a829254

Certifications:

●CompTIA Security+

●Microsoft MCP

Education

●Cisco CCNA courses completed

●VMware Certified Professional 5 (VCP5-DCV) courses completed

●Associate degree in Electronics from Madison Area Technical College.

Professional Summary:

●Well versed in understanding the business needs of the customers and delivering solutions for their operational processes and technical architectures

●Installation, configuration and troubleshooting of Cisco routers and switches

●Hands on Experience of Cisco Routers, Layer 2 and 3 Switches

●A team player with good interpersonal skills and ability to meet project requirements and deadlines

Work Experience: (Noc Level 2)

CoreBTS

Madison, WI July 2022-September 2023

I worked at NOC where I RDP, SSH VNC into Cisco routers and switches as well as Windows servers and notified customers when there was issues and what might be a solution to resolve it

Was working with incoming calls to escalate issues when needed.

Mattel Inc.: (Level 2 Support) Sept-2014-July 2022

Middleton, WI

●Work with Windows and Mac computers to support end users as well as rolling out upgrades of new Mac and Windows PC

●In charge of upgrading over 1000 Windows and Mac OS computers across the US

●Supported in person or using remote tools to resolve customer issues using tools like remote desktop, remote assist, SSH, SCCM remote and Casper tools.

●Updating and or creating new SOP for new or older work flows for deploying and or working with currently deployed software/hardware.

●Troubleshooting VPN connection issues and getting printers and other hardware to work with in the VPN environments.

Independent Contractor: Jun 2014 – October 2014 Madison, WI

●Configuring and implementing TCP/IP and SPX topologies

●Configuring routers and switches using VLAN’s to meet the client’s needs.

●Re-design networks from ground up along with backing up old data to be migrated to new accounting system

●Working with EIGP and OSPF routing protocols along with configuring and troubleshooting STP

●Engineered solutions for clients with configuring and troubleshooting Routers, Switches and wireless access points.

Rees Scientific: (Field Service Eng) July 2012 – May 2014

USA

●Worked with fortune 500 companies all over the USA and Canada to setup Servers and monitoring equipment Utilizing Windows Server 2008r2 and Windows Server 2012

●Configured and designed IP based networks that Rees equipment would be on

●Provided Tier 2 support and managed day-to-day internal service requests for all verticals of Rees Scientific.

●Provided phone support and on-site or in the field for all servers and network equipment

●Mentoring new Trainees and performed onsite training of the staff

Madison Computer Works: (Sr Network / PC Technician) April 2007 – July 2012

Madison, WI

●Maintenance and troubleshooting of Windows server and workstations

●Worked to mitigate security vulnerabilities on client systems.

●Performed diagnoses and fixes through remote support or in person

●Established solutions for ideal integration of Mac/PC computer environment.

●Installed, diagnosed, repaired and maintain systems all over Wisconsin.

Manpower: (Sr. Support Specialist) October 2005 – April 2007

Madison, WI

●Worked for AT&T, Covance and many other projects supporting end users

●Track and update problems in the trouble ticketing system in a clear and efficient manner

US Navy: Telecommunications Specialist October 2001 – October 2005

Everett, WA

• Managed AT&T Definity 75 Communications System

• Managed all Divisional IT Equipment

• Managed ISDN video teleconferencing for Ship

• Kept 100% uptime on satellite connectivity to the ship's phone system.

Golden & Assoc: (Network Engineer) April 1996 – Jan 2001

Middleton, WI

●Engineer networks using equipment from Cisco and other vendor’s solutions to provide Internet access to schools all over Wisconsin.

●Worked on system design and installation as well as long range planning in a number of school districts throughout the state of Wisconsin.

●Design and maintain Citrix, DNS/DHCP, SMTP, WWW, Proxy, E-Mail services for networks all over Wisconsin

●Configured server to handle the projected growth on demand.

●Designed the backbone of the WAN to limit saturating of available bandwidth

●Integrate PC/Mac computer into network and setup applications and printers for them

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