** ******** ****** ******, ** *****

Phone Cell 508-***-****

Home – 978-***-****

E-mail:ad0ghh@r.postjobfree.com

Rachel O'Brien

Objective

To obtain a full time position within a progressive company with the potential for career growth.

Education

9/2007 – 5/2011 Western New England College Springfield, MA

Bachelor of Arts English; Minor, Criminal Justice, Media Concentration

Graduated May 21st, 2011

•Skills: Proficient in Microsoft Word; Microsoft Excel, Excellent Communication Skills, Excel, Data Entry, Filing, Knowledge and Use of Epic, Meditech, Administrative Duties, Customer Service, Polling, Photography, Videography, knowledge of PageMaker, Adobe Illustrator, Power Point, Final Cut Pro, and Photo Shop.

Work experience

Contract/

Seasonal Jobs:

04-02-2023 – 09/22/23 Leddy Group Service Credit Union Portsmouth, NH

Data Entry Contractor for the Records Department

Assisted the Title Specialists on a Major Project

Pulling Up the Paid Paper Report

Data Entry

Collate the Vin Numbers When Pulling the Titles for Paid Papers

Filing the Incoming Titles

10/19/202*-**-**-**** Cigna/Freedom Fertiliy Pharmacy Remote Byfield, MA

Customer Service – Patient Care Coordinator

Customer Service – Patient Care Coordinator

Handled High Volume Incoming Calls 50+ a Day Regarding Fertility Treatment Orders

Entered Patients Orders into the System

Accurately Obtained and Entered Patients Information including Medical, Insurance Information, and Payment

Data Entry

Multitasked

Used Multiple Programs Freedom Imaging Portal (FIP), CAgent, and Price Calculator, Etc

03/2017 – Present KWC Marketing/ Inn Season Resorts Hyannis, MA

Lead Generator/ Event Marketing / Promotions Representative

Greeter

Lead Generation

Interactive Face to Face Marketing

Meet and Greet Guests visiting the Promotional Booth

Interact with many prospective clients

Friendly, Welcoming, Outgoing, & Respectful

Attend various Events in the Boston, MA Area

Generate a Quota of Leads (Small Events – About 50/Large Events – 200-300+)

12/2010-Present New England Patriots Foxborough, MA

Heroes Designated Driver Coordinator

NFL initiative to solicit people to pledge to be designated drivers.

Meet a weekly quota of over 850 designated drivers per game.

Highest in NFL/Highest Group within Patriots

Data Entry

Part Time Seasonal Job

03/23/2020-04/14/2020 The CSI Companies Metro West Medical Center Natick, MA

Medical Prepping

Medical Scanning

Organizing

Data Entry

08/2019-12/06/2019

08/28/2018-11/16/2018 O’Connor Studios Tewksbury, MA

9/11/2017-12/22/2017 Productions Assistant

Data Entry

Multi Step Process

Looking at Photographs

Matching Kids up, making sure they are the right Kid

Cropping for Yearbooks

Burning CD’s

Using Production Software

Full Time Job

04/18/2019-06/13/2019 Commencement Photo Inc Tewksbury, MA

Production Assistant

Data Entry

Uploading Photos and Videos to the Correct Photos

Removing Addresses

Organizing/Alphabetizing various documents/programs

Full Time Job

01/14/2019-01/29/2019 AP Staffing/Lahey Hospital Burlington, MA

Patient Access Services/Appointment Scheduling

Used the Epic System

Checked to see if the Patient has had an Appointment within the year for a specific Department

If the Patient hasn't had an Appointment, Wrote out the Patients Information on an Envelope

Addressed the Envelopes

Full Time Contract

03/19/2018 –08/10/2018 Manpower/St. Joseph’s Hospital Nashua, NH

Covenant Health System Medical Data Entry

Entering Data into Epic

Making Sure Patient Data is Transferred from the Old System to the New System Updating the Fields Including: Patient Demographics, ESL, Employment, Insurance Coverages, etc

Verifying Insurance Coverages

Full Time Contract

11/17/2016-05/03/2017 Too Far Media Boston, MA

Brand Ambassador

Experiential Marketing with a Pop Up Book App

Handing out copies of the Book on Various College Campuses in the Northeast

Interactive Face to Face Marketing

Explaining to People that the Book includes an app that Brings it to Life/Makes it Immersive with Music, Art, and Pictures

Full Time Job

12/2013-11/10/2017 Silverleaf Resorts Boston, MA

Event Marketing / Promotions Representative

Greeter

Lead Generation

Interactive Face to Face Marketing

Meet and Greet Guests visiting the Promotional Booth

Interact with many prospective clients

Friendly, Welcoming, Outgoing, & Respectful

Attend various Events in the Boston, MA Area

Generate a Quota of Leads (Small Events – About 50/Large Events – 200-300+)

11/01/2016-11/08/2016 Community Outreach Group Lowell, MA

Canvassed for the Presidential Election for United We Stand A Partnership of Planned Parenthood Votes, SEIU, and Next Gen Climate

Went Door to Door

Interacted with People

Entered Data

Short Term Job

09/12/2016-09/30/2016 Mercury Systems Chelmsford, MA

Data Entry

Helped with Various Projects in Oracle

Camarillo Acquisition, Dupsfnd Project, Labor Hours, HR Related EEO Updating, PHX Sub Inventory Quantities Project

Helped with an Excel Project in regards to a Merit Cornerstone

Helped with Filing Projects for the HR Department

Short Term Contract

04/04/2016-08/10/2016 Valora Technologies Bedford, MA

Data Technician Management/Quality Control/Scanner:

Remediating Document

Reading Documents

Data Entry

Coding Documents

Full Time Job

12/7/2015 – 12/21/2015 Boston Coffee Cake (Bake ‘N Joy) Andover, MA

Data Entry Contractor

Assisted the Corporate Division with

Reconciled Pricing

Verified Internet Orders

Writing Marketing Codes on Catalogs

Data Entry

Entering Orders

Proof Reading

Short Term Contract

08/21/2013-10/11/2013 John Taylor Associates Chelmsford, MA

Customer Service/Inside Sales

Inside Sales & Customer Support

Lead Research & Generation

Prospecting via Email (About 30-40 emails a day) for the Hospitality and Healthcare Industry

Administrative Assistant to Owner

Updated Literature

Position Eliminated

04/2013-08/2013 Extended Stay America Burlington, MA

Guest Service Representative

Customer Service

Reservations and Sales

Check-in/Check-out assistance

Part Time Job

01/2013-02/2013 Genworth Long Term Insurance Waltham, MA

Contact Center Customer Service Inbound/Outbound II

Making over 100+ Outbound Phone Calls a Day

Survey Nursing Homes, Assisted Living, Home Health

Annual Cost of Care Survey

Provide Data Entry for Nationwide Rates Database

Customer Service

Full Time Contract Job

09/2012-11/2012 Public Consulting Group Chelsea, MA

Data Entry Contractor (Tax Firm)

General Office Administration Tasks

Data Entry

Verify Payment Codes/Regional Contract Values

Full Time Contract Job

05/2012-06/2012 Comcast Chelmsford, MA

Product Marketing Contractor

Data Entry

Data Analysis

The Legacy Project System Availability

Full Time Contract Job

11/2010-12/24/2016 Noerr Program Burlington, MA/Salem, NH

Seasonal Photographer/Greeter/Sales

Photograph people with Santa Claus

Meet with customers and assist them with viewing their photos and providing an Oral as well as Visual Presentation of the Packages

Customer Service and Sales to achieve daily quotas

Achieved #2 Sales Group in USA

Seasonal Job

Student Employment

9/2010-11/2010 Western New England College Polling Institute

10/2009-05/2010 Western New England College Media Relations

12/2007-01/2009 Abercrombie & Fitch

04/2008-01/2009 Western New England College Law Library

08/2007-05/2008 Western New England College Athletic Dept. 2004-11/2007 Lowell Sun Newspaper –Sports Dept.

Interests and activities

Springfield Rifles Rugby Club Fall 2009

The Westerner Newspaper Fall 2007-2011

Care Fall 2007- 2011

Model U.N Fall 2007-Spring

Ecco (Community Service Organization) Spring 2009

Wentworth Institute of Technology Rugby Spring 2009

Skiing, Reading, Photography

Volunteering/ Community Service

Food Pantry – Springfield, Boston, Lowell

Assisted at a Nursing Home

Seventeen Magazine: Prom Dresses for the underprivileged

31st Annual Crop Walk for Hunger in the Greater Springfield, MA Volunteered at a Christmas Party hosted by United and Mutually Equal.

Boston Marathon Volunteered at the 8th Mile in Natick at the.

Volunteered Soldier’s Home in Holyoke, MA.

Volunteered at Soulfest in Laconia, NH. (2011, 2012, 2013, 2014, 2015)

Volunteered at the American Red Cross distributing food in Boston.

Volunteered for the Easter Seals in Boston.

26 Mile Bike Ride for MS. (2013, 2014)

Gaining Ground at H.D Thoreau House in Concord. (2014)

Volunteered for the Jimmy Fund’s Movie Collections at the Lowell Showcase Theater, collecting money for the Jimmy Fund. (2014, 2015)

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