Prashant Shah, PMP, AWS-CCP

201-***-****

ad0gfd@r.postjobfree.com

** ***** ***

Skillman, NJ - 08558

EXECUTIVE SUMMARY

Customer-centric technology executive with extensive experience in driving digital initiatives, cloud adoption, and product development to enhance customer experiences. Seeking a leadership role to leverage my skills in technology strategy, program management, and team leadership. SKILLS

Programming Languages: C++, Java, Python 3.0, JavaScript, HTML, XML, .NET Technology: SaaS, AWS, Tableau, Snowflake, Informatica Cloud Services, Dataiku, MySQL, NoSQL, GitHub, Jenkins, Docker, Kubernetes, AI/ML, DevOps & CI/CD, PyTorch, AWS SageMaker, Clarity Leadership: Technology Leadership, Strategy & Execution, Program Management, Modernization & Cloud Adoption, Waterfall and Agile Methodologies, Resource Management, Budgeting PROFESSIONAL EXPERIENCE

J.P. MORGAN CHASE New York, NY Jan 2018 – present Technical Program Manager

• Currently leading a team of 8 Delivery Leads to successfully oversee the development and cloud migration of applications on JPMC’s Next Gen Public Cloud platform on AWS, resulting in a seamless transition and optimized performance.

• Following PMO governance, effectively communicate program progress and updates to Operating Committees, including executives, cross-functional teams, and clients, following PMO governance. Maintain strong relationships and ensure all parties are well-informed, contributing to a 15% increase in stakeholder satisfaction.

• Expertly manage program RAIDD, budgets, and financial resources within the PMO framework. This strategic oversight optimizes resource allocation and curtails unnecessary expenditures, leading to an impressive 10% reduction in program costs while upholding the quality and scope of deliverables.

• Spearheaded a transformative initiative, leading 5 direct reports and 28 cross-functional experts to implement a revolutionary Live Chat and Virtual Assistant program on Chase.com (AI/ML). This endeavor significantly slashed operating costs by an impressive 45% and elevated customer satisfaction by a remarkable 30%, gauged through post-interaction surveys.

• Managed a $400K Proof of Integration project with an external payment solutions vendor, resulting in a 50% reduction in overhead costs and subsequent vendor acquisition by Chase.

• Collaborated closely with Application Owners to tackle Data Quality issues through in-depth data analysis in Tableau, diligently upholding JPM Data Governance standards.

• Proficient in platform and systems integration, implementing CI/CD processes using automation platforms like Jules, Jenkins, and GitHub.

TRUEVGD.com New York, NY July 2012 – December 2017 IT Manager

• Successfully initiated and established a Project Management Office (PMO) from the ground up, developing and implementing standardized project management processes, methodologies, and governance frameworks that improved project efficiency and delivery within the organization.

• Spearheaded technology initiatives in a startup, driving digital transformation projects for SMBs and large enterprises, leading to a 42% boost in sales and nurturing client relationships that yielded a 75% increase in upsells, contributing to $1.25 million in additional revenue.

• Managed a team of 12 direct reports, fostering a culture of collaboration and continuous improvement. Conducted regular performance evaluations and professional development initiatives, resulting in a 20% increase in team productivity year over year.

• Monitored vendor performance, maintaining a vendor/supplier performance rating of 90% or higher, ensuring reliability and cost-effectiveness, measured by vendor/supplier performance assessments. EDUCATION

RUTGERS, THE STATE UNIVERSITY OF NEW JERSEY 2001

Bachelor of Science in Computer Science (Minor in Economics) STEVENS INSTITUTE OF TECHNOLOGY 2006

Master of Science in Information Systems

Columbia University 2019

Post Graduate Diploma in Artificial Intelligence and Machine Learning (Ai/ML)

• Proactively identified potential risks and issues within projects, implementing mitigation strategies to minimize disruptions. Successfully resolved program-related challenges, maintaining a 95% customer satisfaction rate. DOW JONES Princeton, NJ July 2011 – July 2012

IT Project Consultant

• Provided project management and technical consultation for successful infrastructure upgrades at Dow Jones.

• Led Enterprise System Design reviews, facilitating infrastructure project upgrades.

• Produced daily status reports, communicated risks/issues/impacts to management, and managed QA and UAT testing.

• Responsible for data architecture, data transformation, reporting, and dashboard development projects, utilizing Tableau and Power BI, while also driving program and project management for key data analytics initiatives.

IIE New York City, NY Aug 2008 – June 2011

Sr. Project Manager

• Liaised between offshore (India) technical team and NY technical team, as well as internal and external IIE clients, to assess needs and develop the specifications, timelines, and estimates necessary to launch internal and external projects for various programs at IIE.

• Established and maintained strong relationships with key stakeholders, including executive leadership, cross- functional teams, and external partners, ensuring clear communication and consensus on program objectives.

• Established QA and UAT testing workflow in JIRA for defect management, reducing post-release defects by 30%, tracked by the number of defects reported by end-users after project release. Verisk Jersey City, NJ March 2001 – July 2008

Technical Project Manager

• Played a pivotal role in establishing the PMO and implementing PM best practices, resulting in improved project visibility and client relations, increasing customer satisfaction by 25%, measured by post-project customer feedback.

• Produced comprehensive documentation, including project charters, plans, proposals, budgets, functional specs, risk assessments, reporting/analytics, and training guides.

• Conducted regular project status meetings with senior management, ensuring alignment with business objectives, reducing project escalations by 40%.

• Accumulated over 6 years of software development experience in crafting user-friendly enterprise applications in .NET and JAVA.

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