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Management Professional Customer Service

Location:
Oakland, CA
Posted:
October 18, 2023

Contact this candidate

Resume:

Anthony Wills

Hello Employer

Oakland, CA *****

ad0gf0@r.postjobfree.com

+1-510-***-****

Google certified:

• Project Management Professional Certificate

• Cybersecurity Certification

• Google ads Video Certification

• Google ads Search Certification

• Google ads Display Certification

• Google ads Measurement Certification

• IBM Data Analytics Certification

Abilities/Capabilities:

• Build Project proposals

• Build Project charters

• Connect stakeholders with their goals/success criteria

• Assessing,analyzing,and prioritizing stakeholders intrest/influence

• Build Powergrid charts

• Build W.B.S charts

• Gantt chart

• Fishbone diagram(C.A.E)

• Build R.A.C.I charts

• Build S.M.A.R.T. boards

• Analyze/optimize Organization culture/structure

• Project scheduling

• Team scheduling

• Scope maintenance

• Retrospective team collaboration

Tools:

• Google my business

• Google ads

• Google docs

• Google drive

• Google spreadsheets

• Google slides

• Google analytics

• Google studio analytics

• Google workspace

• Google chronicle

• Splunk

• Microsoft Office

• Microsoft Word

• Microsoft Excel

• S.E.O programs (search engine optimization)

• P.P.C programs(pay-per-click)

• Gsuit

• Asana

• basecamp

• monday.com

• smartsheets

• Display/search/video campaingns

• Smart ads

• Zoom

• Agile manifesto

Web scraping

• BeautifulSoup

• Scrapy

• Pandas

• Selenium

Relational databases

• IBM DB2

• Microsoft SQL Server

• MySQL

• Oracle database

Cloud-based(rdms)

• Amazon RDS

• Google SQL

• IBM DB2 on Cloud

• Oracle cloud

• Azure SQL

MINING

R language(tm/twitteR)-widely used-

Python(jupqyter/numpy)

IBM SPSS/SAS/stat soft(statistical analysis)

IBM watson studio

DATA PIPELINE

• Beam

• Kafka

• data flow

EXTRACTION(stream processing)

• samsa

• kafka

• (Apache)storm

EXTRACTION(batch processing)

• blend

• stitch

Data streams/feed

• kafka

• apChe spark

• apache storm

NoSql

[Key-value store]

• Redis

• Memcached

• DynamoDB

[Document based]

• MongoDB

• DocumentDB

• CouchDB

• Cloudant

[graph based]

• CosmoDB

• Neo4j

[Column based]

• Cassandra

• Apache[Hbase]

Spreadsheets addins:

• Xl miner

• knowledgeminer

• data mining client

Data wrangling

• Excel power Query

• Spreadsheets

• OpenRefine

• google data prep

• Whatson studio refinery

• Trifacta Wrangler

• python/R

Abilities/Capabilities (business)

• Website optimization

• LLC set-up & business licenses

• domain name set-up

• Create business bank account

• Gather EIN

• Optimize CPA costs

• Optimize cost per bid/conversion

• Increase sales/awareness

• Reveil demographic trends,Initiate new demographics

• Refine key word searches

• Monitor maintain online presence

• Build data metrics

• Analyze data and create visual data charts for easy analysis

• Place ads on various platforms(YouTube,Google,Bing,Snapchat,Facebook,Instagram,apps,app stores,etc.)

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Amuse inc - Brisbane, CA

January 2021 to July 2021

• Record customers

• Recognize retention customers

• Handle digital & physical transaction

• Inventory maintenance

• Customer allocation

• Log in customer orders

• Onboard trainees

Sales Associate

Fidelis Elite Systems - Concord, CA

April 2021 to June 2021

I helped in the sales of fidelis's products through one on one engagements - left this job because it wasn't the type of work that I wanted

Worked :

• Full-time

• Mon - Sun

• Sold/Represented Fidelis products

Delivery Driver

Smoakland - Oakland, CA

October 2020 to December 2020

Deliver product

Count money

Drive efficiently

Delivery Driver/Customer service

Budee inc - Oakland, CA

March 2020 to October 2020

Great company,learned a lot about the industry and market through watching this business function. Worked full-time~16hr shifts(3 days a week)

• Customer -service

• Rental agreements

• Digital transactions

• Cash exchange

• Low-level accounting

• Delivery management

• Inventory establishment

• Dispatch logistics

Server

Halal guys - Fremont, CA

July 2019 to August 2019

The job wasn't for me,learned a lot

• Keep calm

• Flow work environment

• Team work

• Food management

• Waste management

• Service efficiency

Assistant to Operations Manager

Eco Inc. - San Leandro, CA

June 2019 to July 2019

• tagging and organizing breeds

• taking samples

• prepared grow beds for transplant

• added nutrients to rock wool cubes

• Record inventory of cultivation tools

• assisted in organizing rooms

• sanitized rooms

• cautioned workers on hazardous dust and materials in air particles through construction

• assisted plants with low stress yo-yo hooks

• interpreting irrigation system blueprints

• recognizing mold and pest within grow cubes

• removal of compromising debris

• Assistant to Operations manager at Eco Inc. warehouse location.my job was assisting the Operations manager with the development of the new warehouse where operations/production would occur. Most of my day-to-day agenda was completing/delegating tasks

(no longer there due to schedule disagreements on tasks-stakeholders and investors weren't happy with the progress that the warehouse was making)

Courier Driver

Postmates - Oakland, CA

August 2015 to July 2019

Postmates is a delivery service for food that vie been using since i turned 18,been using it since.recently not so much though,the start-up is now starting to lose its appeal lacking in quality pay and quality work. responsibilities:

-pick-up food

-Deliver food

-Repeat

Dishwasher/Line Cook/Prep Cook

Barcelona teleferic - Walnut Creek, CA

May 2019 to June 2019

gourmet Barcelona food restaurant,very delicious food.

-washed dishes

-loaded the dish steamer

- put away dishes in their specific location

-made a few empanadas

i couldn’t speak Spanish so my efficiency was limited with staff(whom were majorly spanish) Delivery Driver

Mint Xpress - San Jose, CA

October 2018 to January 2019

A start up cannabis company new to the area and business,very new and novice with operations.still a good look on what the basics are to a cannabis delivery service. Responsibilities:

-Organized cannabis

-Picked up cannabis

-Delivered cannabis to customer

-communicated with customer and support at all times

-quality control of inventory with customer service

-take inventory of products withing bag at the end of shift

-Return bag when shift was ending

Me and the boss had a falling out over the pay-cuts.this was a budding,start-up cannabis company Stocker

Party City Corporation - Concord, CA

September 2018 to October 2018

Found a better job that paid more,which was mint Xpress.this was the reason for me leaving this company Campaigning

Grassroots Campaigns - Oakland, CA

July 2015 to March 2016

Grassroots Campaigning is an organization which thrives on donations to fund its activities.usually the donations are used for funding political representations and helping those in need around that sect. the sect. that i was campaigning for was planned parent hood,this political idea was for some radical,and others a necessity.none the less public reaction would range between happily willing to aggressively opposing

my group comprised of:

• 2 Men (including me)

• 3 Women

Responsibilities:

• read from the script

• inform the public of the problems shown on the pan-flit

• target those that would seem to be affected/interested by the particular problem

• Ask/lure people to help/donate to the cause

• Try to convince civilians to accept a donation subscription to extract more funds for the cause

• gain as many subscriptions/donations as possible to meet quota

• Meet the donation quota (8000$/month minimum or termination) This was a commissions job,and i failed to meet the quota one day,this lead to my termination shortly after

Courier Driver

Sprig - San Francisco, CA

March 2014 to August 2014

Sprig was a start up food company ran from a California st. kitchen in San Francisco,came around when Postmates and Grubhub were gaining a lot of hype.

most of the customers were elderly or wealthy families my job:

-store food

-deliver food

-ensure food is up to quality

-repeat

-return thermal bags at end of day

They found out I was under age and fired me

Janitor/Cleaner & Concession Worker

Century 14 Downtown Walnut Creek - Walnut Creek, CA March 2014 to June 2014

Responsibilities

-cleaning after theater viewers

-dumping trashcans

-cleaning hallways

-serve popcorn/candy

-maintain popcorn machine

-maintain cleanliness behind counter

-remember costs of items

Accomplishments:

-Teamwork

-adaptability

-communication

Skills Used

-Adaptation

-co-operation

-focus

Carpenter/Laborer (DVC/Student Housing)

unregistered - Pleasant Hill, CA

June 2013 to August 2013

my first job ever,and it came around the beginning of the summer in my freshman year,i think it paid about $9.50-$10/hr.Gained the job by asking the maintenance man if he knew of any jobs,he knew a guy whom was the person i worked for.Called him Santa on the account that he had a big belly and white beard,he was a renovator/handyman for bringing destroyed college dorms back to its original standards.learned a lot,revived about 5 homes with a crew of 5. crew:

-2 15 year olds(including me)

-1 17 year old

-2 Adults

Responsibilities:

-Changing tiles

-scraping old/moldy glue

-painting walls/coating

-replacing carpet

-installing cabinets

-installing blinds

-replacing lightbulbs/fixtures

-fixing holes in walls

-general cleaning

Skills Used

-Focus

-communication

-imagination

-time management

Accomplishments:

-Work experience

-Housing experience

-Teamwork/communication

Education

High school diploma

Las Lomas High School

September 2011 to June 2015

Skills

• Internet Researcher (6 years)

• Agile (Less than 1 year)

• Computer Networking (Less than 1 year)

• Google Ads (Less than 1 year)

• Search Engine Optimization (SEO) (Less than 1 year)

• PPC Campaign Management (Less than 1 year)

• Google Analytics (Less than 1 year)

• Problem-solving (10+ years)

• Google Docs (6 years)

• Digital Marketing (Less than 1 year)

• Email Marketing (Less than 1 year)

• Google Suite (Less than 1 year)

• Project planning (3 years)

• Project management (1 year)

• Conversion optimization (Less than 1 year)

• Jira (Less than 1 year)

• Analysis skills (Less than 1 year)

• Kanban (Less than 1 year)

• Time & attendance systems (Less than 1 year)

• Time management (Less than 1 year)

• Risk analysis (Less than 1 year)

• Risk management (Less than 1 year)

• Budgeting (Less than 1 year)

• Google AdWords (Less than 1 year)

• Proposal writing (Less than 1 year)

• Procurement (Less than 1 year)

• Change management (Less than 1 year)

• Scrum (Less than 1 year)

• Team Work

• Waterfall (1 year)

• Project management (1 year)

• Certified project manager (Less than 1 year)

• Certified Scrum Master (Less than 1 year)

• Multichannel marketing (1 year)

• Data collection

• Microsoft Office

Certifications and Licenses

Driver's License

August 2015 to March 2022

Food Handler Certification

April 2019 to April 2022

Google Adwords

February 2020 to February 2022

Project Management Professional (PMP)

December 2020 to December 2022

CDL C



Contact this candidate