Customer Service Client Services
Resume:
Laila S. Egans
Houston, TX 77047
*************@*****.***
SKILLS
● Dependability
● Adaptability
● Leadership Skills
● Communications Skills
● Critical Thinking Skills
● Verbal & Written Communication
● Listening Skills
● Training & Coaching Skills
EXPERIENCE
State Collection Service, Remote - EBO Representative March 2023 - Current
● Making outbound calls and receiving inbound calls
● Providing information to Client Services as needed
● Setting up and identifying consumer payments over the phone
● Notating each call in the system
Buffalo Wild Wings, Port Arthur, Tx - Server
May 2022 - May 2023
● Attending to customers' needs before, during, and after their meals by helping them place, receive, and pay for their orders in a timely manner.
● Providing great service to ensure the delivery of food and beverages are delivered correctly and checking on your tables periodically throughout the service time.
Lowes, Missouri City, Tx - Customer Service/Cashier Nov 2020 - July 2021
● Provide quick, friendly customer service by answering customer questions, providing purchase assistance, payments, exchanges, refunds and keeping shelves stocked.
Kroger Co, Houston, Tx - E-Commerce Clerk
May 2020 - Sep 2020
● Select and gather products for customers online orders in the most efficient manner with attention to freshness and quality. Assemble customers online orders, process coupons, payments, deliver and load orders to cars when customers arrive at the store for pickup. EDUCATION
Lamar University - Nursing Major
Aug 2021 - May 2022
● College of Arts and Science
● Pre Nursing Bachelor, JoAnne Dishman Dept Nursing Lamar State College, Port Arthur TX - Online Classes June 2022 - Dec 2022
● Public Community College
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