CATHLEEN OLSON

Software QA Analyst

CATHLEEN E. OLSON

CONTACT

415-***-****

San Francisco, CA

WEBSITE:

https://www.linkedin.com/in/cathleen

-olson-824766103/

EMAIL:

ad0g6l@r.postjobfree.com

HOBBIES

Travel

City life

Big dogs

The ocean in general

EDUCATION

The George Washington University

Washington, DC

August 1999-January 2003

Bachelor of Arts in Liberal Arts and Creative Writing GPA: 4.5

City College of San Francisco

San Francisco, CA

August 2023 – May 2024 expected

Certificate of Achievement in Computer Science

Certificate of Achievement in French

• Introductory/Intermediate coursework in C++, Python, and Java

• Advanced study of French language, culture, grammar, and phonetics

University of Wisconsin – Milwaukee

Milwaukee, WI

2011 - 2012

Graduate-level coursework

• French Syntax and Semantics

• Translation Theory

Boston College

Chestnut Hill, MA

M.A. candidate in Linguistics

2004-2006

Graduate coursework

• Classical languages (Sanskrit, Church Slavonic, Old Irish)

• Syntax and Semantics

• Psycholinguistics

Université Sorbonne-Nouvelle

Paris, France

July 2001-August 2001

French summer immersion program

WORK EXPERIENCE

Audio Transcription Center formerly Tape Transcription Center Boston, MA (remote)

Production Assistant

July 2023-present

• Reviewing and authenticating AI or manual client-requested audio transcripts for errors or inconsistencies

• Ensuring transcript formatting aligns with in-house or client- specified style guidelines

• Communicating with production team to ensure timely delivery of transcripts

Rev.com

Remote

Freelance transcriptionist

January 2015-February 2023

• Transcribing academic, medical, legal, and other audio files into professional documents

• Editing files created via speech-to-text software to verify accuracy and improve software performance

• Familiarizing self with esoteric terminology across academic, medical, legal, and many other fields

The Audio Transcription Center

Transcriptionist/Production Assistant

September 2015–January 2023

• Transcribing client-audio files into coherent, accurate text

• Editing speech-to-text generated transcripts to verify accuracy and improve software performance

• Familiarizing self with esoteric terminology across medical, legal, academic fields among many others

• Reviewing completed transcripts for accuracy and formatting per in-house or client-specified style guidelines

• Communicating with production team to ensure timely delivery of transcripts

Johnson Controls

Milwaukee, Wisconsin

French/English Software Test Analyst

October 2011-August 2014

• Executing core, regression, and ad hoc test scripts in English and French test environments for functionality

• Working with developers to identify, document, and describe bugs in code

• Responsible for functionality across iPhone, iPad, and Android environments

• SME and Point of Contact for team of 20+ testers

• Extensive use Siebel and JIRA to identify and track defects

• Providing real-time support for users in the United States and Canada

City of Daytona Beach

Daytona Beach, Florida

Recording Secretary

February 2010-August 2011

• Summarized and clarified comments from Redevelopment Board members regarding city issues to submit for city review

• Performed administrative duties, setting up and breaking down meeting chambers and ensuring necessary supplies were provided

Granite Telecommunications

Quincy, MA

Provisioning Representative

March 2009-August 2009

• Transcribed customer service and quality control telephone calls for Toyota customers, particularly pertaining to the recent recalls

• Coded transcripts to ensure accurate records of calls SKILLS

Software testing:

Manual test analysis

Regression test analysis

iOS and Android app QA

Bug/defect tracking & resolution (Siebel Tracker tool & JIRA) Test scripts

Documentation

Helpdesk real-time tech support

Languages:

English, fluent

French, conversational

Spanish, intermediate/conversational

Russian beginner/intermediate

Python beginner/intermediate

C++ beginner

Java beginner

JavaScript beginner

Volunteer Experience:

Hostel Wake Up!

Belgrade, Serbia

January 2017-March 2017

Contact this candidate