Social Media Data Operations
Resume:
GREGORY CHARLES A. MORRIS
Jamaica,NY
************************@*****.***
OBJECTIVE: Seeking to expand my fintech and social media expertise with a company who shares my love for customer growth, customer integrity, and new technology implementation. PROFESSIONAL PROFILE
Digital Customer Relations Associate
● Improving customer service through a combination of processes, actions, and technology to grow sales.
● Documenting and creating reports for donations, and reporting to Finance committee
● Creating and upkeeping vendor relationships with a preferred supplier base to retain customers.
● Database entry of records using Raiser's Edge, Microsoft Excel, Microsoft Word, PowerPoint, and Office.
● Developing and maintaining records of customer interactions, customer accounts, and filing documents accordingly to customers email campaign responses.
● Analyzing feedback from customers through reviews, email marketing, web traffic, and customer service interactions on social media.
Online Data Operations Associate
● Daily handling of processing global bank transfers to our customers
● Local point of contact for managing relationships with partner banks & providers, including daily communication via email and phone
● Processing and monitoring incoming payments and transactions with banks and providers aiming at avoiding any kind of delay/error – statuses, volumes, duplicates, rates, fees, technical issues, etc
● Monitoring account balances of banks and providers
● Checking for refunds with online banking providers for clients
● Reconciling payment transactions in online database
● Transferring of bank funds for clients via online platform, and inputting computer data from various sources into new databases.
● Correcting and modifying inaccurate records and files in database for clients
● Organizing online formats, bank account formats, country deposit backups, and online source files as needed.
Social Media Acquisition Strategist
● Analyzed subscriber traffic data to distinguish and provide the content clients preferred.
● Utilizing analytics to show what areas of bank transferring clients needed most for assistance.
● Analyzed data trends that showed the area of online bank transferring clients were eager to be responsive to.
● Maintained up to date contact information including location and any changes in the profiles of clients.
EMPLOYMENT HISTORY
Appliances Connection- Brooklyn, NY
Customer Relations Associate - June 2022 - September 2023 Payoneer Inc. - New York, NY - Online Data Operations Associate- April 2018 - May 2022 Zumic.com, Brooklyn, NY - Online Content Writer September 2013 - February 2018 Hoag Hospital Allscripts/Epic Go-Live Support, Newport Beach,CA March 2012 – November 2012
New York Hospital Queens - Allscripts (Go-Live Consultant), Flushing, NY December 2011– January 2012
RaineMagazine.com, New York, NY - Digital Content Creator - May 2011 - December 2011 Thompson Hospitality, Philadelphia, PA - Public Relations Project Manager - September 2010 - May 2011
Vital Marketing, Inc., New York, NY - Social Media/Marketing Associate - June 2007 – August 2010 SKILLS: Raiser's Edge,Microsoft Word, Photoshop, Allscripts/Epic, Zendesk, Instagram, Twitter, Slack, Hootsuite, PowerPoint, Excel, Google Adwords, Google Analytics, Hubspot EDUCATION
B.S., Mass Communications Lincoln University, PA
May 2011
References provided upon request.
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