Notary Public, Customer Service

JULIA R. HLADKY

***** ** ***** ****** *******, Missouri 64060

816-***-**** **********@*****.***

QUALIFICATIONS

Cooperative team player, works independently effective, self-motivated, positive attitude and proficient in planning, implementation, coordination of events, inventory and time management

Performs administrative tasks, scheduling appointments, operate office equipment, provide staff and phone support

Excellent communication skills with a diverse internal and external customer service

Detail-oriented, flexible, organized, and goal-directed, ability to make quick and precise decisions.

Work independently with a clear picture and what tasks need to be accomplished.

Effectively utilize computer system, Proficient in Microsoft Word, Excel, Outlook, and PowerPoint

Notary Public

WORK HISTORY

July 2023- Present Baker and Packager

Sams Club Kansas City, Missouri

Prepare daily orders for members

Order and inventory of product

Phone support for bakery order

Jan 2023- June 2023 Data Integrity Assistant

Job Corps Center Excelsior Springs, Missouri

●Prepare folders for new student arrivals

●Establish and maintain confidential files and records

●Maintain accurate records in correlation with Center Information System

●Review for accuracy for paper and electronic student files

●Answers routine questions regarding student’s questions

2006 – 2023 Administrative Assistant, Peer Counselor, WIC (Women, Infants, and Children) Clay County Health Department Liberty, Missouri

●Correspond with clients, managing and scheduling appointments and meetings, prepared emails and end of month reports as required

●Provide education and counseling, support clients in meeting goals

●Problem solving, conduct health assessments and assist families with referrals for health care and social services

●Follow processes and procedures as outlined by the federal government

● Organized community outreach and education events

2005 – 2006 Customer Service/Alarm Dispatching

ADT-Tyco Security Services, Kansas City, Missouri

●Answered phones for a 24-hour call center, served inbound and also outbound calls

●Directed calls to proper emergency services and internal departments

2002-2003 Citi Financial Kansas City, MO

●Accepted payments for loans and balanced a cash drawer

●Accepted applications, processed and closed personal, auto and mortgage loans

2000-2002 Farmland Industries Kansas City, MO

●Payroll for drivers, audited payroll

●Dispatched routes for drivers’ transportation department

●Customer service for Farmland Transportation, National Carriers, and Agriliance

●Phone orders by computer, transportation and freight Charges, audited Payroll, meet strict deadlines, Billing procedures, planned routes, resolved field issues

●AS 400 computer programs, phones

1999-2000 Safeco Insurance company Lakewood, CO

●Customer rep 1 and 2

●Claims and billing, mediated problems with account officers and customers, settlements

1985-1999 Bank of America

●New accounts Representative, Teller, vault teller, customer service inbound calls

●Fraud department, fraud investigator, investigated forgery affidavits, assisted FBI, Secret services,

trained personnel with federal mandated regulations.

EDUCATION

2004 – 2006 Colorado Technical University North Kansas City, Missouri

Associate Applied of Science in Health Information Technology

1986-1993 Maple Woods Community College Kansas City, Missouri

Coursework: Accounting on Microcomputers, English, Logic and Principles Banking

1984 Oak Park High School

Graduate Kansas City, Missouri

Contact this candidate