Mulhare Alcius

E. ad0g2v@r.postjobfree.com

C. 862-***-****

Roseland, NJ 07068

Summary

Performance-driven Engineer skilled in troubleshooting and optimizing architectures for diverse computer systems. Meet user needs by correctly configuring servers and system hardware based on defined requirements and scalability needs. Skilled at completing daily assignments and contributing to team success. Adapts quickly to new needs and policies. Willing to take on any task to support the team and help business succeed using problem-solving and task prioritization skills to help the team succeed. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Skills

Server configuration, System simulation, Tech-savvy, Problem solving, Self motivated, Data analysis, Virtualization, Troubleshoot Firewalls/Routers/Servers/PCs, Routing, OS/hardware, Strategic thinking, Attention to detail, Flexible, Empathy, Public Speaking, Social Skills, Adaptability, Time Management, Communication, Active Listening, Patience and Organization, VPN, TCP/IP, Analytical

Education

COURSERA

Google Data Analytics Professional Certificate

Enrolled

NJIT Newark, NJ Cybersecurity Professional Certificate July 2021

Devry University

North Brunswick, NJ Telecommunications Management

Certifications

LPI- Certified

CompTIA Security+ -Certified

Certified AWS Certified Cloud Practitioner- Certified

CCNA - Certified

CEH - Certified

Google Data Analytics Professional Certificate

Enrolled

Languages

English

Spanish

French

Creole

Experience

Bloomberg January 2023 - Present Infrastructure Engineer - Engineering Support

●Perform troubleshooting and diagnosis for issues related to software and peripheral equipment.

●Address and resolve routine user issues.

●Monitor and respond to tickets.

●Respond promptly to incidents and requests after careful analysis and documentation.

●Diagnose and resolve faults based on technical knowledge and use of pre-scripted repair trees.

●Excel individually and serve as team player to resolve issues.

●Support clients in issue resolution, coordinating in-person consultations to troubleshoot and diagnose hardware problems.

●Served as the initial point of contact for all computer and system-related concerns.

●Performed routine upgrades and upkeep of network infrastructure.

●Provide technical support and create repair strategies.

●Troubleshoot and repair switches, servers, routers and PCs.

●Identify network, hardware and software problems and promptly implement solutions.

●Deliver basic training to newly hired employees and end-users.

●Evaluate and predict system performance under diverse operating conditions with computer models.

●Detect and address system issues with continuous monitoring strategies.

Bavelle Technologies June 2022 - January 2023 Network/Cybersecurity Engineer

●Traveled to customer locations to repair network hardware and mobile devices, including firewalls and tablet computers.

●Traveled to various worksites to troubleshoot, repair and provide diagnostic support.

●Implemented remote troubleshooting techniques to solve common software and hardware issues.

●Helped users via telephone to diagnose and triage problems.

●Performed troubleshooting and diagnosis for LAN/WAN performance and connectivity.

●Handled daily network maintenance with new installations, configurations and troubleshooting of devices, cabling and equipment.

●Kept systems working efficiently by training and supporting end-users.

●Maintained updated knowledge of industry innovations and emerging technology through conferences and continuing education.

●Monitored network performance to identify inefficiencies and determine performance levels.

●Maintained network peripherals, routers and printers.

●Maintained networks by performing file addition, deletion, or backup.

ZT Systems March 2022- June 2022 Service Desk Tech

● Performed troubleshooting and diagnosis for issues related to software and peripheral equipment.

●Addressed and resolved routine user issues.

● Responded promptly to all incidents and requests after effective analysis and documentation. Managed workstation functionality through proper setup, configuration, and testing.

● Monitored and responded to tickets.

●Responded promptly to incidents and requests after careful analysis and documentation.

● Implemented remote troubleshooting techniques to solve common software and hardware issues.

●Diagnosed and resolved faults based on technical knowledge and use of pre-scripted repair trees.

●Helped users via telephone to diagnose and triage problems.

●Improved user performance by providing training in hardware and software use.

●Maintained detailed records of daily support activities and resolutions.

XCEL Sports and Fitness Feb 2020 - March 2022 Systems Administrator

● Configure, maintain and troubleshoot infrastructure to Company.

●Provide ongoing management and performance tuning to systems.

●Evaluate, monitor and enhance IT infrastructure with emphasis on availability, reliability, scalability, security, data confidentiality and integrity.

Phillips 66, Linden, NJ June 2007–January 2020 Process Operator

●Operated all equipment in accordance with company procedures and policies to ensure safety.

●Prevented malfunction by lubricating and performing maintenance of equipment.

●Utilized keen attention to detail when inspecting product ensuring it is manufactured to specification.

●Worked with precise measurement, turbines, gearbox compressors, motors, pumps, conveyors ensuring machines are working appropriately.

●Ensured operating safety devices functioned properly after repairs, installations, modifications, and installations.

●Read diagrams, blueprints, and schematic drawings to determine work procedures.

●Worked overtime, including evenings and weekends.

References

References Upon Request

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