Biochemist, driver, sales manager, virtual assistant.

OGBONNA CHARLES IFEANYICHUKWU

Address: Opposite government secondary school Marmara,Nasarawa Local government Area, Nasarawa state, Nigeria.Tell: +234**********, +234**********

Email: ****************@*****.***

PROFFESSIONAL SUMMARY

A human resource personnel, professional administrator, an analytical leader, marketing and communication expert, an excellent customer service personnel, a serial and expert virtual assistance with 10 years experience in sales, 7 years experience in customer support and 5 Experience in virtual Assistance, strategic technocrat passionate about organizational structure and management, a logical thinker, a professional facilitator of business growth with strong academic background and leadership track record.

EDUCATIONAL QUALIFICATION

FEDERAL POLYTECHNIC NASARAWA, NASARAWA STATE, NIGERIA.

CERTIFICATE.

National Diploma in Science and Laboratory Technology (2016-2018)

Higher National Diploma in Science and Laboratory Technology (2019-present)

SKILLS

Sales enquiry handling

Sales negotiating

POS systems expert

Order processing

Problem solver

Social media management

Transportation solutions

Network troubleshooting

Data transmission improvement

System upgrades

Software issue diagnosis

Office management

Information security

Procedure improvement

Excel database maintenance

Sensitive material handling

Cheque processing

Purchase order creation

Documenting patient information

Market research techniques

Strong problem solver

Results-orientated

Problem resolution

Microsoft Outlook

Excellent telephone and email etiquette

Training and development

Business writing

Report writing

CRM systems familiarity

Staff motivation

Grammar expertise

Organising mail

Multi-line phone systems

Microsoft Word expertise

Insurance processing

Customer relations

Product understanding

Strategic decision-making

Skilled negotiator

Advertising management

Schedule management

Mathematics proficiency

Excel proficiency

Salesforce

Sales negotiation

Customer service

Business development

Marketing strategy

TRAINING

Nigeria Pharmacy council, Nasarawa state Branch (2017)

Danger of drug abuse and control.

Ekwy Information Technology, Lagos State, Nigeria (2017-2019)

Use of CRM tools, data entering and cloud computing.

WHO Nasarawa state, Nigeria.

control of communicable diseases.

WHO, NASARAWA STATE, NIGERIA

Administration of first aid and counseling of patience.

WORK EXPERINCE

SALE REPRENSENTATIVE

Basco Table Water Onitsha Anambra State, Nigeria (2007-2012)

RESPONSIBILITIES

Enhanced territory operations with successful cold-calling of area business leaders and establishment of favorable contracts.

Maximized business potential by providing excellent customer service and ensuring 100% client retention.

Initiated sales strategies by recruiting new clients through approved methods.

Proactively managed client correspondence and recorded all tracking and communications.

Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.

Fostered close-nit partnerships with customers to uncover and meet specific goals.

Cold-called leads and closed 50+ sales per day.

Identified prospects' needs and developed appropriate responses along with information on fitting products and services.

Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.

Worked to develop network by identifying and pursuing new leads, attending industry events and building rapport with clients.

Established new customer accounts through dedicated cold calling and exceptional service.

Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

Utilized proven sales methods to increase revenue by 85% and surpass sales objectives by 70%.

Utilized effective communication and active listening skills to create client rapport to grow profitability.

Helped resolve client problems quickly with superior customer service.

CUSTOMER SUPPORT REPRESENTATIVE

Solive vegetable oil, Nsukka Enugu State, Nigeria (2012-2014)

RESPONSIBILITIES

Participated in regular training to maintain up-to-date knowledge on company products and policies.

Answered customer telephone calls promptly, improving on-hold wait times and enhancing customer satisfaction scores.

Up sold new products and accessories to customers, capturing significant increases in add-on sales.

Assisted customers with varying questions and concerns, using product knowledge and service expertise to resolve issues promptly.

Demonstrated new products to customers, explaining benefits and special features to create interest and enhance sales.

Inspected merchandise to ensure high-quality standards, arranging visually-appealing sales floor displays.

Leveraged product expertise to develop effective service plans, achieving revenue goals and growing client retention.

Assisted customers with additional retail services, including alterations, special orders and item loans.

Adhered to and promoted company policies and procedures, maintaining health, safety and security compliance.

Boosted monthly sales revenue by skillfully promoting diverse product and service options.

Completed regular customer service education and training programmes for ongoing professional development.

Excelled in exceeding daily credit card application goals, aiding team delivery against company performance targets.

Processed inbound customer calls, providing information on service or product upgrades, taking new orders and escalating cancellations.

Expertly handled phone, email and social media enquiries, providing consistent customer service across multiple channels.

Informed purchase decisions by elevating customer awareness of new products through one-to-one client consultations.

Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.

Efficiently completed administrative tasks, maintaining accurate, compliant documentation for reliable company records.

Suggested new product options to customers requesting service cancellations, improving retention by 85%.

Responded to 25+ inbound calls per hour, regularly exceeding team call-handling targets.

Processed high-value debit and credit card payments with meticulous accuracy, ensuring precise payment management.

Assessed process and systems performance, regularly seeking opportunities to enhance customer experiences.

SALES MANAGER

Lilly store, Chicago United State (2019-2020)

RESPONSIBILITIES

Consistently achieved against personal goals and KPIs to improve overall company sales performance by 85%.

Enhanced territory operations with successful cold-calling of area business leaders and establishment of favorable contracts.

Demonstrated products and specific features at customer locations and special events.

Proactively managed client correspondence and recorded all tracking and communications.

Performed cold-calling and follow-ups with leads to secure new revenue.

Coordinated trade shows and created marketing collateral to reach more potential customers.

Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.

Adapted sales techniques to specific clients and promoted products based on individualized client needs.

Managed business development initiatives by developing impactful customer relationships and executing benefit-orientated presentations to increase revenue.

Researched potential clients in order to be well-prepared for appointments.

ADMINISTRATIVE ASSISTANCE

Weilly Service, Canada (2018-2020)

RESPONSIBILITY

Evaluated current processes to drive improvement strategies to outline business opportunities.

Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

Aided senior leadership during executive decision-making process, generating customer and performance data reports to recommend corrective actions and improvements.

Verified documents and associated records to catch and resolve discrepancies.

Improved productivity initiatives, including coordinating itinerary and scheduling appointments.

Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors.

Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.

Received and screened high-volume internal and external communications, including calls, email and mail.

Coordinated itinerary and scheduled appointments with 100% accuracy.

Assembled and mailed informational packets, reports and publications.

Exceeded specific team goals by partnering with staff to share and implement best practices.

Automated office operations, managed client correspondence and supervised data communications.

Coordinated domestic and international travel arrangements, including booking airfares, hotels and ground transportation.

Displayed strong customer service skills with professional telephone manner in order to resolve customer enquiries.

Adhered to business security requirements through thorough visitor screening ahead of access.

Scheduled and confirmed appointments for entire management team.

TELEMARKETING

Ramsey Agent Florida, United State (2019-2021)

RESPONSIBILITIES

Collaborated with management to resolve concerns and problem calls.

Educated customers about products by describing offerings and answering questions.

Handled inbound telephone calls from interested customers.

Boosted sales by 80% through exceptional sales ability and strong interpersonal skills with persuasive, positive and confident approach.

Performed clerical and administrative duties like taking messages and transferring calls.

Resolved customer complaints by escalating calls to proper department.

Provided customers with knowledgeable and timely responses to questions and concerns.

Set up new accounts and listed personal, demographic and payment information in system.

Trained new hires and led team of 10 telemarketers.

Handled high call volumes, working accurately and efficiently for optimum productivity and profitability.

Provided consistent service across multiple communications platforms, channeling brand values throughout customer interactions.

Expertly managed 25+ hourly customer calls through effective use of call handling technology.

Applied correct hold and transfer procedures, consistently keeping call times within 2-minute timeframe targets.

Improved user experience scores by 90%, providing personalized, compassionate service to exceed customer expectations.

Used outstanding problem-solving and communication skills to appease dissatisfied customers.

Achieved daily performance targets, aiding continued department progression in line with sales goals.

Attended regular product training, memorizing key information to enhance customer advice.

Reduced call waiting times through efficient management of 50+ daily inbound calls.

Established follow-up call systems to effectively resolve complaints and maintain customer loyalty.

Increased promotional sales by 70% by employing proven up selling skills.

HOOBIES

Love solving puzzles and riddles

Love trying something new.

Love making research.

REFERRAL

Available on request.

Contact this candidate