Customer Service Data Entry
Resume:
Michelle Watson
Apt ***
Houston TX 77053
********@*****.***
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Clerical & Data Entry
Independent Worker
Customer Service
Troubleshooting
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MS Word
MS Excel
MS PowerPoint
Training
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Mentoring
Type 40-60 WPM
Teledirect
August 2021-Present
Teledirect provided customer services to many different clients, with different types of businesses.
The customer service representative’s position was to take calls for the clients. Identifying yourself as a part of many companies. Type of calls included but not limited to, working as an answering service, scheduling patient primary care appointments, registering guests for seminars, intake information for law firms, purchases, and messages.
Crossmark
2019-2021
Exhibited demonstrations of food and other products, for customers to taste and other examine.
Unemployment Office Claims Examiner
September 2009 – December 2014
Aided walk-in claimants at the office location, with unemployment information and services
who visited the office for immediate service.
Filed claims, checked claim status, and authorized payment release.
Helped claimant with filing individual claims online and certifying payment
Lead
May 2006 – September 2009
Wrote decisions and attended Administrative Law Hearing, for fraud cases.
Monitored, reviewed, evaluated, and trained staff on fraud cases, and on how to determine and calculate the amount of restitution owed for committing fraud.
Assisted manager with reports.
February 2003 – May 2006
Via telephone, filed claims, authorized payment release, and contacted employers for information.
Educated claimants on unemployment information, status of claims and other related unemployment services.
EDUCATION
Wayne County Community College, Detroit, MI
Open Studies
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